ZUS Coffee - Menara UOA Bangsar — Restaurant in Kuala Lumpur

No doubt you’re one of my favourite coffee places, but I really need to say this because it’s getting frustrating. This isn’t the first time your staff messed up my order and it’s happening across multiple outlets, including Bangsar South Horizon and Bangsar Kerinchi. I always pay the extra RM3 for Oatside, and yet they still get it wrong. This is not just about the money.. it’s about health. Using the wrong milk makes me nauseous and sometimes even puke.

The worst part is, I now feel like I have to stand there and watch them make my drink every single time. I can’t even order ahead or trust that it’ll be right.. so much for convenience.

If your team is charging extra for specific customizations, they need to take it seriously. Basic order accuracy should be a given, especially when it affects someone’s health. Please train your staff to double-check orders properly and be...

I placed my order early at 7:44am, anticipating the usual morning queue in this office area. I received a notification at 8:00am that my order was ready. However, when I arrived at the outlet at 8:12am, I was informed that milk was out of stock and my order had just been cancelled.

According to the staff, Ms. Syiken was already aware that milk was unavailable, yet the order was only cancelled upon my arrival — not earlier as it should have been. I was then asked to reorder and told I had to queue again with 20 orders ahead, with no priority given despite the situation. I was advised to wait another 25 minutes.

This delay was not caused by me, but I was still made to wait — and ended up late to the office due to this oversight. Unfortunately, no apology was offered by Ms. Syiken.

Zus Coffee: 10/10 Customer service...

On November 28, 2024, I was sitting there doing my personal work from 8 a.m. to 11 a.m.; the girl staff with the loud voice was so loud that I believe she has no respect for customers. She is babbling/complaining loudly to her friends about her job (throwing trash, restocking stock), which she does solely without regards for the customer present. Also, while I am still sitting there, turn up the music and talk loudly as if no one is there. At the very least, turn down the volume and show some respect. Definitely will not...