Secret Recipe @ Padungan — Restaurant in Sarawak

We had lunch there and ordered carbonara and spaghetti bolognese. While the portions were acceptable, both dishes tasted quite bland. However, we were served a sour lemon drink, which I actually enjoyed. Still, I’m unsure if spending nearly RM50 on such plain dishes was worth it.

As for the service, the staff weren’t very approachable. The person who took our order seemed a bit confused (perhaps inexperienced) and struggled to communicate effectively with customers.

The atmosphere was nice, with a pleasant interior, though the ceiling was a bit distracting. Overall, the place was clean and comfortable.

The highlight for me was the red velvet cake—it was moist and delicious, which is why I’m giving it even one star. Other than that, improvements are definitely needed in terms of customer service and...

🪑 Layout: Great. Cozy and air-conditioned. The seats are comfortable too. ⭐⭐⭐⭐⭐

📋 Menu: A major disappointment. When we were there, there's a lot of items that are unavailable. As the staff explained to us, there were alot of customers in the morning. Unbelievable and unacceptable stock management on Christmas. 👎👎👎👎👎👎👎👎👎👎

🧑‍🍳 Food: It was good, I had Carbonara but tasted a little too milky. My friend had Meatball spaghetti and it was good too. ⭐⭐⭐⭐

🧑‍💼 Service: The staffs are friendly, helpful and explained to us the items that were unavailable. They too had to care for tables and entry of customers. Apologized to us when our drinks came later than it supposed to. Hardworking and...

I’m really disappointed with the service I received recently. I ordered two slices of cake, but only one was packed—maybe it was an honest mistake, and I was okay with that at first. But when I went back to ask for the missing slice, the staff didn't show any sense of responsibility or even offer a proper apology.

On top of that, there was no spoon provided, which is basic. Most upsetting was that I had specifically requested a “congrats” message to be written on the cake, and that was completely forgotten.

Please take this feedback seriously. I hope your staff can be more attentive and respectful...