Sushi King The Spring, Kuching — Restaurant in Sarawak

I never thought I’d say this, but Sushi King owes me both an apology and an explanation because what happened during my recent visit was not just disappointing, it was downright insulting.

I walked in expecting a warm bowl of Miso Ramen. What I got instead? Disrespect, disorganisation, and zero accountability.

I ordered my food, sat at Table 28. Somehow, for reasons beyond logic, my order was sent to the wrong table : Table 27. The man there happened to order the same thing, but I was there earlier, and the staff STILL messed it up. What’s worse? There were barely any customers, so what’s the excuse?

I had to call the supervisor to figure out where my food went. Surprise, it was sitting happily on the wrong table. The supervisor did the reprimanded the staff, but then came the moment that truly infuriated me:

SHE. LAUGHED.

Yes, the chef who made the ramen laughed like it was a joke. Like it’s absolutely normal to give a customer’s food to someone else and just shrug it off with a giggle.

When corrected by the supervisor, she pulled a face, annoyed, not at herself, but for being called out.

No apology from the waiter. No acknowledgment from the staff. I just sat there, waiting, with a ruined appetite and rising irritation.

When the waiter finally brought me the correct order, he didn’t even say sorry. My friend, who ordered rice, wasn’t even given a spoon. He had to just sit there with me, waiting, for basic service that never came.

And the cherry on top? That same woman chef, after making my orders right, hit the bell to signal to the same waiter who got my order wrong, had the audacity to say,

"Hihi, next time jangan salah hantar agik."

This is not just bad service. This is arrogance.

Sushi King, you are not a warung tepi jalan. You are a major chain. This is disgusting behavior. If your staff can’t even take responsibility for their own mistakes and LAUGH when they mess up a customer’s order, you have a culture problem.

In the end, I just asked them to tapau the ramen and left. The damage was...

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