Charcoal Restaurant • The Saujana Hotel Kuala Lumpur — Restaurant in Shah Alam

Bought Saujana's Recharge and Reconnect package. Take note it's breakfast set and not buffet breakfast.

To be honest the breakfast was quite disappointing:

1. Croissant is not flaky and puffy, it tasted and felt like the the cheap croissant on the supermarket shelves. The crust is not even puffy / flaky! The bakery basket served was not even warm too.
2. Chicken porridge with too few minced chicken in it.
3. Chocolate cereal - again tasted like the cheap supermarket kind. At least make sure it's on par or better than Koko Krunch.
4. French toast with maple syrup - the toast was cold.
5. Fruita served are tasteless. And et cetera.

I hate wasting food but this was one of the rare moments where I can't stand the food and left without finishing them. In summary, I do not recommend their breakfast set in this R&R package. Please improve the tastes and make sure the food are fresh and warm before serving to customers.

Their lobby cafe however, serves better pastry and sandwiches. Head over there after 5 pm for 50% discount. Tastes...

WARNING DO NOT COME HERE!! The food is NOT WORTH the money. We waited 1.5 HOURS for our food to come. And what's WORSE, it was bad considering the price. The Angus Burger cost around RM100 but came with SOGGY bread and oily SOGGY chips. The Salmon Steak portion was TINY. The Meat Platter was nothing to write home about either. Not worth the RM300+ I can close 1 eye but not for 5 star hotel price. Im sorry to say the kitchen really let the front of house down. Waiters were very polite and service was good. But DONT WASTE YOUR MONEY...

FEEL CHEATED !! Been doing buka puasa with staff at Charcoal restaurant for the past 10 years. Never expect they will relocate us to a ballroom without prior notice upon booking.. We paid for a 5 star Hotel buffet because of the environment and food, but ended up my staff commented "macam jamuan sekolah" Besides, many of their plates are stained and with "dried left over food" sticking on it!! we were all upset and...