Secret Recipe Giant Shah Alam — Restaurant in Shah Alam

Waited patiently (at first) in queue (I am the 3rd in line) while the staff is preparing the order of the current customer. After few moment the customer in front of me decided not to proceed waiting and left the queue (I shall be the next to order). Suddenly, a lady wearing pink tudung and her daughter come in front of me just to check the cake in display. Surprisingly, the staff just ignored me and start taking order from the pink tudung lady...such a disappointment. More than 15 minutes of waiting, how can you just fail to check your next customer in line????

Despite of blaming the guy staff alone, please check the restaurant manager (whom I believe a lady in black uniform) who just checking the front like "mandur" and went back whilst there were more than 3 customers in queue waiting. Not coming...

I went there to buy slices cakes. But, when i wanted to buy a slice of tiramisu cake the employee said they’re not sell the cake per slice due to not get the cake cutter yet. The cake was released on July but its already November 🤔 . Then i just bought cakes that already cut

Also I still not done with my order the staff directly ask if i wanted to buy plastic or not, at least ask first “anything else miss?” Then you can proceed with...

Very very very slow service. We had to wait 40 mins for our food & when enquired the manager had the gall to say 'it's only been 40mins' & walk away. Rude much? On top of that, the carrot cake was a little off & stale. SC branch in Tanah Merah Kelantan is waaaaay better than this one, which is really pathetic. Where's your quality control? And pls hire a more educated & quality ppl SC. Not gonna give them my money anymore, not...