The Humble Food Company Shah Alam — Restaurant in Shah Alam

Better makan dekat rumah

When I first came here, the food and service were good. The second time I brought my family to eat here, the food was bad. We ordered carbonara, grilled chicken, chicken chop 2, chicken parmigiana, and spaghetti aglio oilo. Carbonara tasted bland, and I could get a cheaper price at other Western restaurants. The chicken chop and grilled chicken were so dry. And aglio olio kering like sahara desert! The chicken parmigiana came with salad with NO DRESSING, just vegetables. I requested dressing from the waiter, and the waiter said, "There should be no dressing on the salad for that chicken parmigiana menu." He called out to the chef from my table, asking, "Chicken parmigiana salad, should it have dressing?" The chef inside said, "No." I was like, "Okay, chill dude, I'm just asking for salad dressing because you guys just gave me vegetables. I'm not kambing eating raw veggies." After a few minutes, thatt waiter sent dressing to my table. I dont understand, the issue could have been solved if you guys had just given us dressing, no need being sarcastic. I think if you guys want to come here, bring mayo, sesame dressing from house coz this place did not serve dressing if you guys ordered chicken parmagiana. My brother even said, "Better to eat at Polperro, it's cheaper." Sekurang kurangnya polperro chicken chop gravvy dia sedap and okay with the price. Bit here, alll teruk. Better makan dekat rumah. The service was baddd, though the other waiters were good except for that one. That one yang...

I recently visited The Humble Food Company and had a good experience overall, but there were definitely some areas that could be improved.

Food: The food was delicious, especially the mac and cheese, fish and chips, and lamb steak. The flavors were great, but there were some drawbacks in presentation and portion sizes. The mac and cheese came in a small hot pot and didn't look particularly appetizing, and the lamb steak was also a bit small, which felt disappointing considering the price.

Price: Pricing at the restaurant is a mixed bag. Some dishes felt quite pricey given the portion sizes, while others were reasonably priced. It's a place where you might have to carefully consider what you're ordering if you're budget-conscious.

Service: Unfortunately, the service was lacking. The staff were not very friendly, and I found them inattentive. A bit more care and respect for customers would go a long way in enhancing the dining experience. On the bright side, the soft drinks are free-flow, which is a nice perk.

Ambience: The restaurant offers hourly parking, and on weekends, there are plenty of spaces available, making it convenient for diners. The atmosphere was pleasant overall, but the service staff need to elevate the experience.

I'm not entirely sure about the background of the cooks, but it seemed that there were more foreign cooks, possibly from Bangladesh, than local ones. Overall, despite a few flaws, I had a good experience, mainly due to the...

We used to frequent Humble Chef 2–3 years ago when the menu was more compact and fuss-free - which we absolutely loved.

Unfortunately, on our recent visit, we found that the menu has expanded significantly, and not in a good way. The added variety seemed to come at the expense of quality and service.

A senior female waitstaff was notably unfriendly. She didn’t provide the set menu initially, and when we asked for it, she handed it over with visible irritation.

Our drink didn’t arrive until we reminded them, and the colouring set that was supposed to come with the kids’ meal also had to be requested. What used to be a small set of crayons for kids to bring home has now been replaced with a single sheet of paper and a box of worn-out coloured pencils owned by the restaurant - half of which were missing.

Price hikes have not translated into improved service or food quality. The meatballs were tough and chewy - difficult to finish. Same goes to the roasted chicken.

That said, the younger waitress was friendly and accommodating, and the young cashier was polite and helpful.

We hope the management takes this feedback constructively. Training staff in basic hospitality and revisiting the overextended menu could...