ZUS Coffee - Seksyen 13, Shah Alam — Restaurant in Shah Alam

⭐☆☆☆☆ Poor Service, Poor System, Poor Experience at ZUS Coffee Seksyen 13 Shah Alam

I had a very disappointing experience at this outlet. I simply asked for the Wi-Fi password, but the staff responded extremely slowly and without clarity. When I had to ask another staff member, she raised her voice and gave me an annoyed look. It was an unnecessarily rude response for such a simple request.

The wait time for orders was also frustrating. I ordered via the ZUS app, but never received a notification when my drink was ready. It had been sitting on the counter without anyone informing me. What’s the point of using the app if the staff don’t communicate and the system doesn’t work properly?

Another customer, who paid extra for whipped cream, waited so long that she gave up and took her drink without it. This shows poor coordination and serious delays, even for simple orders.

Worse still, the kitchen area was messy. I saw tissues piled up near the blender used to make butter cream — very unhygienic. My own drink tasted noticeably different from what I usually get at other ZUS outlets. It felt like the staff didn’t make it with care, possibly due to the chaos and pressure caused by an unorganised ordering system.

This outlet clearly prioritises delivery and food riders over dine-in customers. As someone who came in person, I felt completely neglected. ZUS needs to manage order intake better and not let in-store customers suffer just to maximise online sales.

I hope ZUS management takes this seriously. Train your staff, clean your workspace, fix your systems, and respect your customers’ time. Until then, I won’t be returning to this outlet — and I can’t recommend...

Very bad service of food. I ordered a biscoff cheescake and lasagna. It took more than 45 minutes for them to prepare. As they delivered my drinks, the staff said we will call your name once the food was done. But after 45 minutes, I had to ask them for the cake myself. THEN ONLY the staff prepared it. Same goes for lasagna which came much later and overheated until my lasagna became porridge-like. The staff said sorry because they had to prioritise delivery order???? Hello?? What about us who's dining in? Unbelievable service. For all I know they only had to heat up the food. The staffs were plenty but none were heating up my food until I ask and waited for them to do so. The ambience also was bad. The music was too loud until it disturbed a few customers who were reading and doing work. It was bad until we couldn't hear names that the staff...

Bila sampai, need to wait for 5min, at the counter before they take our order (tak order guna apps because nak inquiry about zus product, it's our first time ordering zus coffee). Worker busy buat kerja lain and did not attend to us first..

Order cheese cream strawberry because recommended by friends, but this outlet tak blend betul2 😭 the frappe is not smooth, got big ice cubes 3ketul.. the flavour of zus was perfect, but the big ice cubes ruined the mood...

Good place for you to have a date. Cool and chill environment. Nice music background, not too disturbing. Clean toilet. Longer opening hours (until 11pm). Will repeat the same flavour at...