Restoran Asia Signature — Restaurant in Terengganu

I recently had a disappointing experience at this restaurant.The staff's service was not polite, and their behavior was unpleasant. They didn't smile and didn't even respond when I said thank you. Instead, they had sulky or angry faces. This happened not just once, but multiple times. It's clear that the staff are not properly trained.

As someone who used to love this restaurant since I was a kid, I have lost my appetite for it now. It's not about the prices or the food quality, but rather the poor service that has affected my experience. I believe it's important for the restaurant to ensure that their staff are well-trained and professional. Customers should not lose their appetite because of poor service.

I would like to advise the restaurant to improve their customer service and train their staff to be more polite and professional, just like how the old staff used to be. It's not necessary for the staff to always smile, but they should avoid making sulky or angry faces, especially the Malay staff. I'm also Malay, but I have to say that the Chinese staff are more polite. And when a customer expresses appreciation or says thank you, a simple reply would only take a few seconds and make a big difference.

I hope this feedback can help the restaurant improve and provide a better experience for...

Very bad service 👎🏼

I booked for iftar through WhatsApp at 2.30 pm. Arrived at the restaurant 6.50 pm and the food wasn’t ready yet.

I calmly wait until 7.15pm which only 4mins left to break fasting. And the only dishes that arrived is fish and chips and fresh orange.

I brought along my parents and I ordered warm water to just break fasting, but also slow to deliver. I just went to the counter and pick them up by myself.

I ordered Fish & Chips, Nasi Goreng Kampung Ayam & Nasi Goreng with Salted Egg Seafood & Chicken. But still wrong. They sent us Nasi Goreng Seafood instead of Nasi Goreng with Salted Egg Seafood & Chicken.

7.40pm we get to eat our food. Really bad 👎🏼 I ordered way too early at 2.30pm and the waiter said that my booking just arrived at second floor. Not logic!

Also, I already book a specific table of ours. But when we arrived, my specific table were already taken by other people.

Please improve your service, very poor level of food management...

Their menu has a wide variety of food and beverages, from local dishes to Western cuisine. Ordered their chicken padprik rice, ginger fish rice, pineapple juice and lime juice. The chicken padprik was generously loaded with vegetables but the chef put a lot of bird's eye chilli in it, so it was very spicy. Same goes with the ginger fish - it was too spicy. The place also reeked of cigarette smoke. I thought smoking is banned at restaurants, but apparently there are customers who smoked here. The service at this restaurant is also very slow. Go somewhere else if you're hungry, because a simple dish such as chicken padprik will take at least 30 minutes...