Cin's Coffee House — Restaurant in Naxxar

i ordered an English breakfast and found a toasted insect in my breakfast. i showed it to the staff, the stuff didn't bother to acknowledge the incident. didn't bother to say how sorry they are and to make it right for the customer. instead they insisted that this was not an insect but a piece of the bread that got slightly burned. then when i pointed that it has wings and everything, instead of saying we are really sorry lets make it right for you, they said that since the breakfast was served outside if it is an insect it may just landed between the bread slices and died. also note that since we ordered 3 english breakfasts, the breakfast was brought cold so that couldn't be the case, also the insect as you can see is clearly toasted.

i didnt make a scene, i paid full price on everything i ordered i wasn't even offered a free coffee to make it right which wouldn't cost anything at all to the shop, i didnt even received a genuine apology.

1 star for not good hygienic conditions, serving cold food, and mostly for staff that don't even care about giving a good service. they don't know or care on how to handle customers and diffuse situations, they just don't care.

great job...

Cin’s Coffee is easily one of the best coffee spots around — a real hidden gem. The moment you walk in, you’re welcomed by a warm, cozy atmosphere and the rich aroma of freshly ground coffee beans. The staff are genuinely friendly and clearly passionate about what they do, which makes every visit feel personal.

Their coffee is on another level — smooth, perfectly balanced, and full of flavour. You can tell they use high-quality beans and take pride in every cup they serve. Whether you’re after a classic cappuccino, a strong espresso, or something iced and refreshing, they nail it every time.

The pastries and snacks are just as impressive — fresh, well-presented, and the perfect match for the coffee. It’s the kind of place where you can relax, catch up with friends, or even get some work...

We just got take away Ftria with Tuna to eat on our return flight back to the UK. The bread was fresh and soft and had plenty of fill and were really good value. We also had an ice cream but sadly they didn't have any cones left so we had it in a tub which isn't the same. Good selection of items on the menu and some delicious looking cakes too. Walked past several times during our stay in Naxxar and it was...