Wat Cha Ri Restaurant — Restaurant in Isle Mauritius

We’ve been there yesterday, so what can I tell about this place, it’s been interesting in many ways. We were sitting down and the waitress told us they only take cash. I left and went to the atm. Before I left we ordered a coke+fanta, when I was back (15 min later), there were no drinks yet. Also, there were only wine glasses and no normal drinking glasses. The cans were just put on our table. We ordered three different sushi rolls as mains and chicken satay as a starter. The starter needed nearly 1 hour, it’s been quite tasty, nothing to say about it. After over 1 1/2 hour we got our first sushi roll, there were apples in it, it’s been very irritating, we never ordered it, also a sushi roll with apples in it haven’t been on the menu at all. Even it could get dangerous if somebody else has allergies against it. We called the waitress and told her that we didn't order this, she apologised and said that it was the original recipe, again we were maximally irritated because it wasn't on the menu at all. After 2 hours of waiting, we finally got our first sushi. After we had eaten it, the waitress looked at us from the bar and kindly asked if we would like to order a dessert. We were confused again because we were waiting for two more sushi rolls. Even at the next table, the orders were not correct or did not come at all, as well as at the table behind us. Orders always went back, other guests got desserts and were still waiting for main courses. Unfortunately, it was a complete chaos. Our waitress, the only one who spoke english correctly, apologised several times for what we appreciated. She told us that our order was brought to a wrong table, although on our order slip, we could see our table number at the end. After more than 2 hours, our remaining food came, unfortunately our appetite was almost gone, which is a pity because the sushi was very delicious. Very elaborate, good products and made with love. We were sorry for the waiters and waitresses, whoever owns this restaurant, he had abandoned them that evening. It seemed as if there hadn't been enough staff that evening, at least one waiter had also prepared the food. When we asked the waitress at the end if the cooks were present, which you can see on the order card, she only said "not yet". She apologised again and asked us for a dessert as compensation, she was really very nice. After over 3 hours, almost 11 p.m., we left the restaurant. I give 3 stars and that’s a lot, just because the food was tasty. We have never waited so long for our food in a restaurant. It was not the fault of the staff, they were simply completely overwhelmed with the situation. The owner of this place should be ashamed to leave them there alone with everything.

I will not respond to the owner's response because these claims made by him are not true. I wrote an honest review, but as can be seen in other reviews, the owner only responded with an inability to criticize. These answers are disrespectful, so I'm only giving one star...

Being in the industry I totally understand the stress during a rush hour and shortage of staffs. Despite there was free tables available we prefered to ask ( as we were not even acknowledged) when we asked the person who was super busy taking orders,we were told to wait.

We waited 30 minutes approx which is fine as I prefer waiting than having a bad service. To our great disappointment, despite our wait service was horrible.

The table was not even wiped!!!! They cleared the table and put napkins and glasses. Chair was not clean either. I mean we did not even put any pressure to get the table . All we wanted is to be seated on a clean table and to have a good service.

Ordered a selection of Nigiri and had to ask for the sauce. Was told she was bring 2 plates but waited more than 5 mins for plates to come. She simply forgot us. Was still having our appetizer when the main came. Not to be rude we decided to take the main immediately instead of sending it back to the kitchen. When we had our main course , we waited for cutleries and finally when the manager saw that we were looking at him queried if everything was ok and we had to ask for cutleries. We saw that someone asked guests before us if service was ok but unfortunately none asked us otherwise we would have given the feedbacks there. the owner white guy as so lazy, in the restaurant yet only the black waiter acknowledged us ( to say he was doing necessary for the table at start) the owner completely ignored us. Not welcoming AT ALL.

It is a small restaurant and when we were seated there was only 2 more guests who came after us so it is unacceptable to have such bad service . I forgot to mention that none ever greeted us. If you are forgetting the basics of your customer service then get ready to deal with complaints everyday .

We were not only the unhappy ones today. Most guests before us were unhappy!!

We decided to pay and get out of there as fast as possible . Way too painful to see such horrible service and to stay in such atmosphere.

Had i known i would have been to the Ti couloir next to you. I am sure they have better service there.

I very rarely comment so negatively on google. But take it a constructive criticism if you want to improve. ans also need to know instead to losing money to bad restaurants.

If you see the bad reviews for this restaurant and you see the replies of the owner, you’ll be shocked, of you as an owner do not have manners pr way treating customers, then think you need to take a...

Writing this review fully expecting some defensive comments from the owner/managers.

Wat Chai Ri spent a lot of money on advertising on social media, so I was really curious to visit this establishment. Upon arrival, the lights were very welcoming and from outside the restaurant looks very funky! We did not book a table, as I was unaware that this is almost a pre-requisite. Maybe the restaurant should add that to their bio on Instagram and FB pages as well as that they want you to rather pre-order your food, that will at least inform potential patrons as to how the restaurant prefers to work.

We were seated, and the waiter handed one menu to a table of four people, which is weird in itself. 5mins later he wanted to take our order, the first person had not even finished paging through the menu yet. Once we finished sharing the one menu, we placed our order and about 15 minutes later the first 2 of 4 starters arrived. Fortunately we shared the starters, as it took another 15mins for the remaining starters to arrive. The satays were excellent, and their chicken wings are spicy and very tasty. The honey chicken was very sweet, almost too sweet. Then the wait started, we waited almost an hour for our mains to arrive. But only 2 out of four mains arrived again. We had to ask where the rest of the table's food is, to be told the restaurant is busy and the other tables pre-ordered (again, they should mention they prefer this).

Service was exceptionally poor, the food was good, with only one dish being a bit disappointing (the thai green curry). I would recommend the Black Pearl Hangover, this dish was really delicious.

Very disappointed overall, the food is very good and if only the service could keep up with the quality of the dishes, this restaurant can be so successful.

EDITING THIS REVIEW POST OWNER FEEDBACK: It is great to hear there are digital menus, after the fact. Kudos for being so modern, but then clearly the issue is communication. Communicate that you want your patrons to always book tables ahead of time, also communicate that you want your patrons to order food ahead of arriving at the restaurant, lastly communicate to your patrons who did not do the above, that there are digital menus available, as this was not mentioned at any time during our visit. Also, just would like to add, you did not "manage to get [us] a table", the whole back part of the restaurant was empty. There were probably about 6 or 8 free tables from our arrival to our departure which was...