Group of 20 Canadians - Terrible - to be avoided. The "manager" was a bully, you could see the way he treated the staff...and that attitude eventually was turned on us.
They added things to our bill that were not ordered, they added tip without telling us and accepted tip-on-tip from members of our party - yes, that is theft in my mind.
The premium beer I ordered had turned sour (didn't send back but suffered the next day from it!), I tried to order a different one, but the other bar tender said that it was warm (stored under the counter) but could chill it for me - no thanks!
The staff where trying their best, but the beer and food is obviously out of their control.
Our waiter graciously removed an item from my daughter's meal bill as it was an app that came after the meal and was also cold; as I was leaving the bully manager (large man, green t-shirt) yelled as me trying to get me to pay for it without so much as acknowledging why the WAITER removed it - we didn't omit payment of it - with the tone of accusation and belligerence as if I was trying to steal from you!
In what world is any staff of any establishment entitled to yell at me, my family or my friends. I told him so. I stand up to bullies. If you need bouncers, maybe he's better suited to guard your back door to the kitchen, by the garbage.
To add insult to injury - our group of 20 Canadians was welcomed by the owner who is from Alberta Canada, how nice right?! Then I believe she left her own establishment for the evening (9PM?).
I eagerly ordered their largest rib eye steak - it was razor thin, and no where near the advertised weight and over cooked - shame on you as a Canadian...and as an Albertan who should appreciate the significance of serving beef properly and ensuring not just your fellow Canadians, but all clients receive your best.
This was the worst mean and experience for the entire group during our week long stay in the area - we ate out every day and enjoyed the many establishments from cantina to high end in San...
Read moreHas something changed at shooters in the past year? We have been coming to San Jose for 10'years and always visit shooters. It's a tradition for our family and we have had great experiences in the past. This past spring we went and noticed the quality of service was a little less than what we had previously and the food was average. Keeping with tradition, we were there again today and things seem to have continued on the down hill trend. Our applies seemed pre-made and simply warmed up before coming to us, and they were not fully warm when they did come. The salsa came in a plastic cup and was frozen, very odd considering this is a staple item in Mexico. The good news is that the beer was ice cold and my wife really enjoyed her drink, so that kept us happy. Service was slow though, so when Our drinks were empty, eventually we had to wave someone down for a refill and the place maybe only had 5 tables with guests. Normally, they were on point with offering more drinks etc before you finished, but today it was a good ten minutes and we had to get their attention. I would always recommend shooters to friends in the past, but not sure we will be back, there are too many options available with great food and drinks. ...
Read moreLast night I held a surprise birthday party for my husband at Shooters. Wow, how amazing! We had a table of 14 and when we arrived they had already set up our tables with balloons, streamers and birthday table cloths. We had the best service from Mackenzie! No one at the table ever had to wait for a drink! Mackenzie, you made our day! Thank you to Shelly and Greg, Mackenzie, JC, Saul and Hugo! Mike had the best birthday ever! Oh and the band! The entire bar was dancing, even the staff, dancing, serving the drinks! That was the icing on the cake! This bar has been our “must go to” place for many years and we are never...
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