Buffet Plaza Café Grand Hotel Tijuana — Restaurant in Baja California

Restaurant Review: A Frustrating Encounter at the Grand Hotel

My recent visit to the Grand Hotel's restaurant was one of the most frustrating dining experiences I've ever encountered. I initially ordered their chicken soup and patiently waited for over 30 minutes. However, not a single dish was served to me during that time.

Growing increasingly frustrated and hungry, I decided to leave the restaurant in search of a meal elsewhere. As I was walking towards the elevator, to my astonishment, a staff member chased after me, demanding that I pay for a meal that I never received. Despite explaining that I had not been served any food, the staff member insisted on presenting me with a bill for the non-existent meal.

The entire experience was both embarrassing and exasperating, to say the least. The Grand Hotel's restaurant failed to deliver on basic service and customer relations. This encounter left a sour impression, and I sincerely hope they improve their operations to prevent future guests from experiencing such an ordeal. Until then, I would recommend exploring other dining options...

I've eaten here a few times now and I've got to say, they haven't disappointed me a single time. Service is great and food is above what you'd expect from a buffet. My wife and kids also enjoy it. Not expensive considering you'd pay a lot more for this quality...

The buffet selection was decent as was the food. What I appreciated most was that the food wasn't salty. Almost all restaurants here in TJ go overboard with the salt. My only real criticism is the coffee. Not horrible, but not good. Maybe they could offer...