IHOP Cancun — Restaurant in Cancún

THERE IS NO 2.5 STARS RATING THAT IS WHY I HAVE 3 STARS MY RATING FOR THIS IS 2.5

Beautifully decorated location. We have been to this location four times from the time it opened its doors in downtown Cancun.

I must say, lots of improvements are required considering that it is an international franchising in Cancun catering to Latin American clients and tourists,

The first time we went party of 4 that was two days after opening and our waiting time to be served was over one hour twenty minutes considering they were fully packed that is understandable.

Server all three times were attentive however they are attending more tables then they should, you ask for something it takes ten to fifteen minutes to arrive at your table and by that time you have almost finished you food. ( needs improvement )

The food was tasty I personally and omelette, order of onion rings, and mash potatoes and had all the juices they had on the menu the best one I liked was sunrise, drinking all the juices explains how much delay there was in food to be on our table,During this visit I wanted to ask for a manager to discuss issues but they were to busy.

Food review: fist visit. (Lunch time)

Omelet was great mesh potatoes were cold had to send them back onion rings were great juices were great.

Over all first visit was not fantastic but good considering how busy they were.

Second visit: (late afternoon closer to dinner)

Party of 2 this time the was a lesser crowd however the wait haven’t improved this visit was two weeks after they had opened the service quality by the staff was same attentive like last time I ordered the same omelet onion rings and hash brown scattered Weldon with an order of fries and my sunrise juice.

Food review: ( horrible) Food arrived the onion rings were totally messed up, I looked at it and a I asked my colleague what does he think about it and he just rolled his eyes.

I took a bite just to taste it and the oil that was to make them was contaminated with other food tastes ( tasted like bacon)

My fries tasted the same seemed like the oil that was used was not filtered that night as it is supposed to, omelette was ok but to oily could not finish,

Hash browns were not scattered or well don had to send them back, when the came back they were still the same ( not scattered nor well don)

I called the server and complained about the onion rings and the first question the server asked me which did not make any sense ( what is wrong with them) and I asked for the manager at that time the server replaced the onion rings and I asked the server does he now see what was wrong with the other one? He apologized and went to call the manager

( manager never came)

one of his associates showed up at the table and we informed him of the issue with our food, he apologized and left.

Third visit: ( late dinner )

This visit was with the party of two ,four weeks ( plus or minus ) after opening.

All the other facts remain the same as the previous two visits I will not get into the details will straight jump into food.

Food quality: ( improved)

I ordered a stake mashed potatoes fries to my surprise there was on mix food oder in my food ( they corrected the issue ) this tells me that they do take reviews by customer seriously however by the international standards IHOP has I do not believe it has met those standards yet.

I have one ore review but I will not waste any more time but simply say this , This IHOP is an asset to Cancun ( welcome to Cancun and please it is my humble request maintain the highest international standards that IHOP is known for.)

We will definitely keep on visiting this location to observe improvements and we see that improvements that are made, we will change our reviews and ratings...

Un asco de servicio + une presentación horrible + tiempo de espera inaceptable.

Ingresamos en el restaurante alrededor de las 14:30: se tardaron casi media hora para tomarnos la orden. Las bebidas llegaron como 25 minutos después. Y los platillos llegaron a las 15:50. Una mesa que llegó después de nosotros, fue atendida antes de nosotros.

Pedimos limonada con agua mineral y nos traen limonadas regulares. Cuando se menciona el error a nuestra mesera, empieza a argumentar que nosotros nos equivoquemos, para finalmente decir "déjeme ver si puedo cambiarlo".

Tienen ahí a un grupo de entrenadores/capacitadores del corporativo (????) de IHOP Mexico, más ocupados a cotorrear y juguetear con las meseras (y meseros), que a capacitarlos/las.

La comida llegó a nuestra mesa fría: vimos al joven (no era nuestra mesera) pasear los platillos por toda la sala del restaurante, ya que no encontraba nuestra mesa. Luego, el joven regresó los platillos a la barra de la cocina y dejó los platos ahí, en espera de que alguien le pudiera indicar a qué mesa iban los platillos. Finalmente, trajo los platillos bien fríos y sin cubiertos. Nos demoramos unos minutos más en tener la atención de alguien para que nos traigan los cubiertos. Y misma situación para obtener condimentos, salsas y sal.

Cuando estábamos acabando nuestros platillos, finalmente se le dió el tiempo a nuestra mesera de venir a nuestra mesa para ver si ocupabamos algo: un poquito tarde ya que ya habíamos acabado nuestros platos.

Al momento de pagar la cuenta: a la mesera no le pareció su propina (la cuál era aún entre el 10 y el 15 por ciento) e ella hizo caras. Entonces, es cuando pedimos hablar con el gerente: y ella nos contestó que el gerente estaba indisponible. Luego de ir a los baños, encontramos al gerente sentado en una de las mesas (en el corredor que lleva a los baños), obviamente indisponible, porque estaba demasiado ocupado con su computadora portátil (en lugar de atender situaciones en el piso de su restaurante).

La comida tenía buen sabor, pero con una presentación y un visual asqueroso. Vean la foto de la hamburguesa toda aplastada con un pan hecho "esponja".

En conclusión : es totalmente entendible que, cuando recién se abre un restaurante, puedan haber problemas de funcionamiento. Pero se me hace totalmente anormal que el gerente no esté para atender y corregir dichos problemas. Y los del corporativo, que deberían de estar ahí para capacitar y apoyar al nuevo personal del restaurante en los primeros días de operación, están ahí, lejos de la oficina corporativa, para pasársela bien, jugueteando con los empleados. Qué...

Disappointing hot breakfast. The restaurant was spotlessly clean and well lit, there were 7-8 employees on the floor and I was one of 3 customers. They had the music playing at ear piercing volume. The service was slow and everything was cold when they brought it out. I counted 4 waitresses all dressed professionally but the person who brought my cold food to me was a guy wearing a white undershirt. The coffee was absolutely horrible. When it was time to pay It seemed that I was quite an inconvenience which almost caused the manager to get up from her breakfast to help out. The cashier said one thing to me: “how much is the tip?”. I said “nothing”. She ripped the receipt out of the machine and handed it to me saying nothing. Overall, a negative experience. I was happy to be...