Arrachera House — Restaurant in Mexico City

SPOILED AND SMELLY CHICKEN (POLLO ENTERO) My recent visit to Arrachera House in Plaza Antara Polanco left me with an overwhelmingly negative impression. I felt it necessary to share my experience. Our patience was tested from the moment we placed our order. It took a frustrating 30 minutes for our food to be ready, with no communication from the staff until our name was called. We understand that grilling chicken may take some time, but this was excessive.

Unappetizing Odor: Upon receiving our food, I immediately detected an unpleasant, spoiled smell emanating from the chicken. To investigate further, I checked each piece, only to find they emitted a foul odor. Additionally, the chicken skin appeared to have a suspicious greenish or grayish tint.

Burned, Not Grilled: To make matters worse, the chicken looked more burned than grilled, raising concerns about whether the kitchen was trying to hide the questionable color of the skin. We alerted a staff member, hoping to have the issue resolved. While they agreed to replace our order, it was alarming that the new batch was delivered within just 20 minutes. This suggests that they merely swapped some pieces and mixed them with the previous ones, contributing to the same off-putting odor. Furthermore, we noticed that one of the chicken thighs had been torn, which indicated a lack of care in food handling. Our Safety Matters: Given the disregard for the quality and safety of the food, we made the difficult decision to leave our entire order behind, fearing the potential health risks. It is evident that the staff at this establishment did not prioritize customer well-being.

our experience at Arrachera House was deeply disappointing and concerning. We have no intentions of returning, and I strongly advise others to reconsider dining at this restaurant. Your health and dining experience deserve better than what we...

First of all, I’ll like to say the food that we received was unacceptable. The chicken was completely burnt. There was no actual meat on the bone. it took the staff about 25 minutes to get the food to our table....

El peor servicio…. Me querían entregar el plato de otro cliente que tenías enfriándose más de 15 minutos en barra. Como el cliente no llego a recoger su plato le cambiaron de ticket y me querían dar ese plato frío a mi. Al encararlas solo decían, a mi no me diga, coméntele a la cocina, y la de la cocina, decía que le comentara a l cajera. Al final me dieron mi plato, pero si no hubiera estado ahí me daban lo que querían. PÉSIMO SERVIICO, PÉSIMA ACTITUD DEL PERSONAL y NULO EL CUIDADO EN...