P.F. Chang's Parque Delta — Restaurant in Mexico City

Don't expect the same "dining experience" at this PF Changs as you have received in the U.S.

We ate there on the evening of 12/15/16. Same great food, and the service was good, except for a game apparently being played with respect to the rice. I had to ask repeatedly for rice and, then, grouch and complain when very little was brought. It seemed like they were trying to not serve rice at all with the entries and, when they did, serve as little as they could. Unlike in the U.S., where the server asks you whether you want white or brown rice when you are ordering, this subject is not brought up by the server here.

When I complained to the manager, he didn't have much to say. Confirmed my suspicion that management was behind this. He did make a conciliatory offer to buy us a round of coffees. Then, he screwed up that order, and later insinuated that we ordered in error. Poor customer service attitude.

We will have a lunch for a party of 16 on the 24th. PF Changs was my first choice. Not now. Am so glad that I checked them out first!

Tried to complain on the PF Changs U.S. website. They only accept comments about U.S. locations. I guess they don't want to know about problems in international venues.

This might have been some one-time incident, but I know I will never try another PF Changs...

Bad service, before we ordered I said to the waitress, very clearly, that we were very hungry and that we wanted the food very hot, which did not received even when she took it to warm it up, without need, cause I said since the very beginning, the second time the rice tasted like burned oil. Finally we ordered a coffee and she never offered milk/cream or sugar, again, we had to ask for something that should be part of the service. Such a shame, now more than ever, service...

Lo bueno: No es muy concurrido, por lo que si vas incluso en hora pico encontrarás mesa. La atención de los meseros es buena, aunque al parecer su plantilla por el momento está muy reducida y tardan bastante en volver a tu mesa. El sazón es rico y las porciones a mi parecer buenas, tres especialidades son perfectas para dos personas. El postre de bananas, las costillas y el Carajillo deli!

Lo malo: Les faltan muchas cosas del menú tanto en platillos, como en bebidas a cierta hora ya no tienen y te quedas con el antojo. La relación calidad precio es dispareja, no es caro pero tampoco nada barato (comiendo hasta postre y una sola bebida $600-$700 p/p) evaluando la calidad de los platillos, porque? Los ingredientes en su mayoría son congelados al menos la carne y camarones lo son, tienen una textura, sabor y tamaño diferente; la cantidad, si pides una especialidad solo de alguna proteína es abundante, pero si pides alguna guarnición como el Pad Tai (aunque es rico) solo trae dos camarones, tres pedacitos de cerdo y un cubo de tofu, no esperes más 😅 La ensalada de col que viene con las costillas no sabe a nada. Sus vasos para cerveza están muy desgastados y dan la apariencia de estar súper sucios, regresamos uno pero nos dijeron que eran porque estaban en la nevera. Es rico, pero hay muchas mejores opciones en la ciudad de comida oriental de muy buena calidad y puede que hasta...