Negroamaro Piano Bar Restaurant Italiano — Restaurant in Playa del Carmen

SAVE YOUR TIME, SAVE YOUR MONEY, GO SOMEWHERE ELSE. Unfortunatelly, it is very rare for me to give a bad review. This one, was totally earned. We stopped for dinner as a birthday celebration, 2 people to make it clear. The place seem aceptable on line for the late night options around the area. The wine we ordered, only one glass, had a vinegar smell, and tasted really off. It was a Pinot Grigio, the server asure it was a fresh bottle, that was a red flag but we believed him. Every plate were below average, flavors really off. Mussels looked reheated and with a rubber flavor. Bruschetta, just a simple bread with chopped tomato. Not an actual bruschetta. By the time we got the main course, 2 tables finished their dinners and left, our plates took over 50 minutes to make it to the table. Spaghetti overcooked, and dry, seemed it stayed under the light in the kitchen (or maybe reheated in a convection oven), and the steak I ordered, raw in some pieces. We couldn't finish any dish. I got charged on my credit card with the tip, and most of the time I tip in cash. I asked to redo the transaction so I can tip in cash. So my credit card got runned a second time. And never void the previous transaction. Totaling over two hundred and twenty dollars. So I got charged 2 times on my credit card for a dinner we didn't had. Of course I am disputing the transactions now. But the experience wasn't worth it at all. I feel bad because this experiences just make me feel they just take advantage of the tourists instead to make the things right. I hope to resolve the issue or they will have to have a friendly talk with my attorney. One more thing, I do speak spanish, all the communication was clear from the start. So, if you don't understand spanish, do...

Just OK Calamari had zero seasoning, with some lime and salt we salvaged the app. ...Shrimp taco app was OK. We didn't care for the fried shrimp and wet-greasy corn shell. She did not finish or like hed rizzuto and said it tasted like day old pasta that sat out. We had to ask for bread, that came in a brown paper bag and looked like the torn left over pieces.

The presentation of dishes and setting was good and server seemed to be trying, when he was available.

They automatically added 20% for the tip - Not cool. I always tip good and preffer a choice. Unfortunately it seems like a common way on the strip to ding the tourists and supplement the pay of their wait staff. Boooo - bad business!

For what it was - 4 star is for the presentation and setting. Food and value; probably 3.5 -3.75 stars.

It is what it is.

12.29.18 day after response to owner:

Thank You to the owner responding. We do feel better for that. Understandably things can happen and dishes vary. The fact that you personally took time to consider a response shows you care about your customers and I will try out your restaurant again.

The waiter said his name was Roberto. I can assure you there was absolutely no choice in this tip and he went through the bill with me as if it were standard. Already being being very dissatisfied with Mi Pueblo for automatically adding 15% earlier in the day, I just took the beating. We have also understood this to be a common event on the tourist strip. It is really a negative reflection on the establishment and should be abandoned and discouraged for the sake of good business. Again, we are generous for service and this is totally not necessary as most tourist tip well...

We arrived in PDC late on a Saturday night (around 11pm), and many of our regular restaurants were closing, or stopped serving food, so we decided to see if anything was open on 5th ave. We stopped at Negroamaro and met the most friendly and attentive staff, who treated us like royalty. Like some of the other reviews mentioned, the staff here on the quiet, more residential, side of 5th (near 38th), spoke limited English, but it was not a barrier to ordering in any way, and through a couple Google translates on the phones, we were able to have much more in-depth conversations as they encouraged us to participate in karaoke, while the piano player belted out some old time favorites. The ambiance is great, lots of street side seating where you can still people-watch, but without the chaos of the "core of 5th". We didn't order much, but the Greek salad was huge, the margaritas delicious, and the pizza about what you'd expect for a midnight meal. We'll definitely be back to try some of their more signature items in the future. Can't say enough about the staff, especially the lovely lady, whom I assume was the owner, with her incredible smile and contagious energy at a time when we were feeling a little tired and lagged from the...