Akiin Beach Tulum — Restaurant in Tulum

It is painful for me to say this, but the experience that I had with the staff of this place needs to be shared.

I came in to inquire about renting the space for a private party. The owner was eager to help and assigned me an event planner. She was very eager to help in the beginning, being very attentive and nice and answering all my questions. She sent me a list of the food and drinks but after explaining that I would like to bring in outside catering she became not as helpful...

When I asked for an image of the floor plan she said she will send it to me in a few days. After waiting a week or so and not hearing from her I reached out to her again in which she told me she switched departments and sent me to the new event planner.

When I spoke to the new event planner she told me I could not have the hours that I wanted, which the previous event planner said I could. She said the party had to end at 7pm. This was a deal breaker for me.

I asked to speak with the owner that I met the day I came in to inquire about the space. I was told that she was in charge of renting the space and I could not talk to the owner.

I wanted to rent the space for half a day 11am-11pm and was quoted $4,000 usd. I was going to pay it.

The whole experience and conversations seemed very suspicious. Especially how abruptly the help I was receiving stopped when I mentioned I was going to bring outside catering. Come to realize, from reading the passed reviews of this place, that so many guests have been sick from the food!!!

I feel so sorry for the owner, I definitely got...

The wait staff was amazing and so was the burgers and drinks. However I give it zero stars for the treatment we got when leaving this establishment, not from the wait staff but from their security. When walking in a security guy walked up to us and said there was no public beach access. My husband and I told him we were there for lunch and drinks. Fast forward a few hours later as we are leaving the same guy blocks my way asking if he can help me. He proceeds to rudely say "There's no free beach access." We asked him why he assumed we had just accessed the beach and not dined and he kept repeating there's no free beach access. There's was other people (Caucasian) walking in and out without being stopped. When we questioned him why he assumed we accessed the beach for free he responded by yelling out to his colleagues to call the police. The manager came to see what was happening and my husband demanded we get an apology from his Colleague that had singled us out. This experience was upsetting because not only did we eat and drink there but we also paid for parking and even rented beach towels at the same establishment. But more so at the fact that he stopped us and no one else which made us feel targeted. This was our second time in TULUM and it has was the first time we had a negative experience.We love Tulum and plan on going back but refuse to ever spend my money at an establishment that very openly...

The wait staff was amazing and so was the burgers and drinks. However I give it zero stars for the treatment we got when leaving this establishment, not from the wait staff but from their security. When walking in a security guy walked up to us and said there was no public beach access. My husband and I told him we were there for lunch and drinks. Fast forward a few hours later as we are leaving the same guy blocks my way asking if he can help me. He proceeds to rudely say "There's no free beach access." We asked him why he assumed we had just accessed the beach and not dined and he kept repeating there's no free beach access. There's was other people (Caucasian) walking in and out without being stopped. When we questioned him why he assumed we accessed the beach for free he responded by yelling out to his colleagues to call the police. The manager came to see what was happening and my husband demanded we get an apology from his Colleague that had singled us out. This experience was upsetting because not only did we eat and drink there but we also paid for parking and even rented beach towels at the same establishment. But more so at the fact that he stopped us and no one else which made us feel targeted. This was our second time in TULUM and it has was the first time we had a negative experience.We love Tulum and plan on going back but refuse to ever spend my money at an establishment that very openly...