Chambao Tulum Restaurant | Best Steakhouse in Tulum — Restaurant in Tulum

I am a regular of the Chambao in Cancun. I love it there. The dedication and service is incredible. I decided to visit Chambao in tulum for the first time. The only reason I enjoyed this experience was because of an amazing server named Jorge. I don’t know his last name but he made it the most eventful experience ever. I arrived with the intent to spend a lot of money. I even made it clear on arrival. I had 4 in my group and I was expecting 6 guests. I requested a large table that accommodates 8. I usually order a lot of food so I require a larger table. I asked for this specific table and they said that I had to ask the manager. I spoke to the manager and explained the situation and he said no it’s for 8 not 6. He was very cut and dry. I would have left but my server Jorge calmed me down and explained that we will have this table for now and as soon as we can we will transfer you. This is something that the manager should have done but regretfully didn’t bother. Jorge took care of me all night. He was super thoughtful and energetic. Always made me feel comfortable. Something I can’t say for the manager. I really hope that this establishment can make a better decision on its management. Eventually Jorge offered the table to me. I had a wonderful time and I’m grateful to have Jorge as the one who took care of me. Such a wonderful person. Thank you Jorge. No idea the name of the manager but I have no idea how he became the manager. Great place, food is incredible, service is great aside from the manager and the shows...

If you had to solely rely on the atmosphere of this place for satisfaction, then you might be in luck. I’m a very southern girl and don’t mind spending a little more to get a little more but this place was completely OVERHYPED. I came solely because of the reviews from TikTok and boy should I have shot my self in the foot for that. This place was 30 mins from our hotel and we could’ve ordered room service and been more satisfied. The service was okay… until i let my server know I was unsatisfied with the two sides that both had been sent back. The food was 1 star at best. We ordered a porter house steak well done that came RARE. There was no acknowledgment of our event but several attempts to have us participate in other celebrations happening at the restaurant. You can expect rosemary on EVERYTHING. Listen… At the end of the night, we waited 30 minutes to get a check that was incorrect, had items I was unsatisfied with but was told because They fixed it once - I had to pay for it. Listen. If you want an esthetic then by all means, waste your taxi money & hundreds of USD on a meal. But I can almost guarantee - I’ve never disputed a charge the way I’ll be disputing this one as soon as it posts because one thing I won’t allow is my time and money to wasted and that’s what I feel like happened here. There was no communication to rectify the situation & I’ve never felt more scammed before in my life. I had a reservation for 8pm on 08/04 (MY BIRTHDAY) & it’s 11:52 pm while I’m writing this review. The ball is...

UPDATE: I have tried to email Rosa Negra, the owners of all of these restaurants and nobody has cared to respond. I also message the Chambao Instagram account. Clearly they don’t care about the bad reviews since they’ve scammed enough people into their establishments. I will be telling everyone I know that visits in the future to avoid any restaurants owned by these people. They boast their entertainment, but that’s all they’ve got going for them. IF that. Our taxi took us to the wrong spot to start, and we had to call 2x to push the time back. They never told us this meant they didn’t actually have room. We waited 10-20 minutes before we got a table, and when we got the table, they said we couldn’t go sit until the performer (guitar player) was finished his solo, as our table was directly next to it. When he was finished I had to ask so can we sit now? We didn’t plan to be eating so late and it clearly picked up in energy the later it got. These were some of the most non appetizing oysters I’ve ever eaten. The “crispy” Brussel sprouts were not even resembling crispy. The blackened cod was so rubbery and fishy tasting, I wish I was joking when I said I was choking it down. I actually gagged and couldn’t get it down so had to spit it into my napkin. All and all the ambience + the food stressed me out to the point of having a pure anxiety attack. We left quickly and my boyfriend didn’t believe the fish was as gross as it was until he tried it at the hotel....