Mamasan — Restaurant in Tulum

Zero stars / the Ac didn’t work mosquitoes everywhere due to standing water place looks like a construction site I upgraded paying more but had to switch room twice due to the air not working the room was 38•c or 109.4•F waited over an hour to try to cool it but both rooms stayed boiling They claim the AC worked but it doesn’t they refused even a partial refund it was unsafe to stay in that sort of heat even though I paid for upgraded view there was no view due to the filthy windows and construction netting over the windows the room was full of bugs and the heat was unbearable yet they still refuse to acknowledge the issue and now want to charge me fees !!! I’ve escalated to my CC company and booking.com this place is not habitable and if you view the reviews they are all old and say the same things - I never complain and didn’t complain here I simply asked to cool the room and send us photo of the room under 25• and we’d come back but they refused to prove the room cooled. Yes the ceiling fan worked but the cooler didn’t have any air coming out in either room - I’m so disappointed I paid over $280for 2 nights now they want to fine me too?? Very unethical at least provide a partial refund… we had to buy another room at 6pm on my birthday last minute since no one can slerp in a hundred degree roo With 500 mosquitoes! Or the crazy nightclub noise what a shame if they invested in prope cooling and sanitation it would be great. My advice ? Ask to view the room in person Prior to booking...

There are many places in Tulum that are worth the $400+ price points, and then others that deceive with beautiful online photos. Unfortunately Mamasan is the latter.

Management botched my confirmed booking and had my stay for the incorrect dates, which they never took responsibility for or fixed. The cleaning service of the rooms were missed several days, and could not seem to work a routine to clean midday when we were not there. The AC was not effectively functioning, which is a big deal in a humid jungle environment, and their bike handle bars are loose and broken yet they continued to give them to guests, which in Tulum is incredibly dangerous.

You want to like the two Carlos’ managers but their incompetence ultimately is too much for a $400+ stay. Additionally, the worst thing about Mamasan is it is nestled next to a terrible hookah bar called Mambo that plays thumping ghetto rap all night. It was so loud through the paper thin roof thatched huts, we could barely sleep with ear plugs.

I would never recommend this place, as it simply does not deliver the serene, tranquil experience it sets out to, and there are so mant alternatives that do. Nomad Hotel, Sanara, Ahau, Coco Tulum to name just a...

Mamasan is a special place. With only 16 rooms, the staff really gets to know everyone staying there. I had the luck to stay in both a treehouse as well as a cabin (the cool glass domes that you see in the pictures).

Both were amazing. The rooms have AC (if you want it) but I opened all my doors in the treehouse and just let the cool jungle breeze come through the mesh.

If you have an opportunity to talk to either Carlos in the AM or Carlos in the PM, listen to their recommendations! I gave them my idea of what I was looking for in Tulum and they provided me with all of the spots and more. From an east rental of a scooter, to where to get my Covid test, to what restaurants to go on the beach strip as well as in town.

In a place where the nightlife is blowing up, and it seems like more big corporations are coming in, Mamasan is keeping it real with their down to earth, sustainable model of what hotel service should be.

I feel like I have several new friends just from staying there 3 nights. Carlos, Carlos, Coco, and Angelo, if you read this, I’m talking about you!...