Coffeeshop The Greenhouse Effect Amsterdam — Restaurant in Amsterdam

To whom it may concern,

I am writing to raise a serious and formal complaint regarding the disgraceful conduct of one of your door staff members during my recent visit to your establishment. What should have been a simple, uneventful entry turned into an unnecessarily aggressive, inappropriate, and frankly disturbing encounter, leaving me appalled angry and deeply disappointed.

Upon approaching the entrance, this man made an inappropriate and unprofessional remark to me, saying “can you get me this” all while sitting down, smoking at a table, the public were also utilising. Given the number of beggars and opportunistic individuals we have encountered on several stays throughout our visits to Amsterdam, it was reasonable for us to assume he was soliciting us to purchase marijuana for him — something completely unacceptable for someone in his position.

When I ignored his request and continued towards the door with my friend, he then proceeded to physically follow me in, block my path, give attitude to say he doesn’t care about previous visits, doesn’t give a shit if we were the Queen with no Id????…. Led me out individually and continued getting irate in an intimidating manner, confronting me and escalating the situation entirely unnecessarily. As a young woman, this behaviour was particularly aggressive and threatening, at times also very racially motivated. He continued to argue with me, dismiss every legitimate concern I raised, and made it his mission to publicly cause a scene over absolutely nothing.

What was most shocking, however, was the way he began boasting about how much The Green House values him as a staff member, claiming how much the management “love” having him there and appreciate his way of doing his job. To hear this from someone actively behaving in such an unprofessional and aggressive manner was nothing short of outrageous.

He even went so far as to demand that I check the CCTV footage — a suggestion I could only wholeheartedly agree with. I strongly urge you to review the footage from that evening, keeping in mind the safety and comfort of the members of the public you are meant to be welcoming. I am also compelled to point out that the staff member in question appeared to be under the influence of marijuana at the time, which may well explain his erratic and hostile behaviour, but makes the situation all the more concerning.

If you take the time to review the CCTV, you will clearly see the sort of individual you have representing what has otherwise been a popular and respected establishment — one that myself and my friends have frequently returned to over the years. However, having a man like him on your staff truly lets down your brand. It is appalling and deeply disappointing that someone displaying this level of aggression, intimidation and inappropriate conduct is not only employed by you but, as he claimed, is actively praised by your management.

Amsterdam has long prided itself on protecting the rights and dignity of women, fostering an inclusive and progressive social culture. This man is a prime example of everything your city — and your venue, I presume — claims to stand against. His aggressive and dismissive behaviour was shameful, dangerous, and completely unacceptable

Frankly, I am disgusted that a man of his character is freely walking the streets, let alone representing a venue as well-known as yours. His behaviour is a stain on your reputation and utterly unacceptable.

I do not and will not no longer be returning here & will endeavour to encourage anyone reading this to strongly avoid...

Rude confrontation and dramatic attitude from one of the employees/owners after I was reading their 17 different rules listed on the wall to my mate...

The last rule on their rule sheet is "DO NOT READ OUR RULES OUT LOUD" which I obviously hadn't come across just yet so while I was standing in the queue and reading through their many listed rules, I was confronted with a high pitched negative tone, addressing my "bad behaviour" for breaking one of their rules.

Excuse me - but why would anyone list such a rule "Reading our rules out loud is forbidden" as the last rule on a rule sheet? Make sure it's the first rule if you want to justify your aggressive confrontations for breaking the rule, otherwise, you're intentionally luring people into conflicts that they have no chance to defend them selves against. The only logical reason I can come up with for listing such a rule as the last rule listed on the rule sheet, is because this histrionic and dominating guy (who probably is the owner) finds enjoyment in confrontations, drama and control of other people, it's the only logical reason I can come up with.

Another one of their many rules listed is: "No antisocial behaviour" yet this mad guy seemed very rude, commanding, sending aggressive authoritative vibes and all in all seemed very antisocial to me. The staff around him did not even dare to look me in the eyes when I asked them all behind the desk, how I could know this rule when they've listed the rule as the last rule on the rule-sheet - But no answer, only commanding speech from the same aggressive guy that if we did not follow the rules in their shop we should leave.

For our luck, we hadn't spend a dime in there yet, so we took off immediately.

I would give them zero stars...

DON’T GO TO THIS COFFEESHOP!!!!!!!!! I used to be a regular here, but on Kings Day 2024, I walked in the coffeeshop and apparently there was a queue (not evident whatsoever), which I didn’t notice because I had a few glasses of wine (and it was a tiny queue) — HOWEVER, instead of kindly asking me to stand in the queue, the owner of this establishment violently grabbed me and tried to pull me outside!!! At first I didn’t realise it was the owner, but then the sellers (who are actually really nice) told me that they cannot serve me (owner’s instructions). If ONLY the owner would’ve kindly told me that there’s a small queue this whole thing wouldn’t have happened. He had a choice — and he chose to act violently and then deny me service (at this point I’ve spent hundreds of Euros at this coffeeshop). Like, why couldn’t he just say “excuse me miss, there’s a queue here” ??? Anyways, if you don’t support violence don’t go to this coffeeshop, there are many many others in the same street where you won’t be attacked and denied service for not noticing...