McDonald's — Restaurant in Amsterdam

ALL NETHERLANDS TOURISTS TAKE NOTE: the food here was very good, BUT I took a video of the menu to send to my american friends so they would come to the restaurant with me when we get the money to take a vacation together. However, the manager walked up to me and told me to not film with an iPhone. The guy didn't speak good english but I was able to gather that there was no filming allowed within the establishment. I deleted the video in front of his eyes, but then he made it seem like I was playing with him or fooling him (I couldn't understand his english)... I realized after a minute that he was referencing that after deleting a video on iPhone, you have to remove the video from the 'recently deleted' folder in Settings as well. Let's be clear: I had no idea where to find this, but I was able to find it anyway while the manager was staring very angrily at me, seemingly suggesting that I would have kept the video if he wasn't watching me permanently delete it. I deleted the video, permanently, AGAIN in front of his eyes.

What a strange occurrence!! This manager kept saying that it "wasn't his decision" but it obviously was! There is no establishment on the planet that doesn't allow recording... and even so, I wasn't recording any specific person or employee!! I was recording a menu!!!!!

Owner of the restaurant: please help out this manager on how to engage with customers!!!! This was truly embarrassing!!!!!!!!! The manager behaved on the level of LESS THAN AN ENTRY LEVEL EMPLOYEE!!!! My mouth was literally gaping in awe at how awful this man's customer service was, and I don't think he understood why. He was looking at me like he didn't know what was wrong!!! But I think he was just messing with me because I...

I tend to avoid rating a place based on one bad experience in detriment to good ones. But this time I will make an exception because it was not an accidental mistake. I ordered 3 mini chocolate chip cookies to go. I often check my McOrder because I custonize it and it's not uncommon that it comes wrong and who goes back after reaching the destination and open the bag with the order handled incorrectly? So when I checked my bag I noticed that the 3 cookies were all but the flavors I had chosen. I saw it being packed and already knew they didn't look like the ones I ordered. Not only the person that handled my order deliberately chose to not inform me there was only one flavour available, it decided to deliver it to me anyway, probably hoping I would not notice it and knowing if I didn't, I wouldn't come back. I did and I complained and instead of trying to compensate for it, the person exchanged it for one one normal sized cookie of one of the flavours I had selected. Felt a bit ripped off, but decided to let it go. My take from this are: 1 - If it's unavailable, it should not show up on the ordering totem. 2 - It's unacceptable that to workaround the first problem, you get served with something else in disguise. You simply can't push something else, specially not without the customer being...

This is the worst "fast" food "restaurant" I've ever encountered. They advertise to be open until 3:00 am. I drove in to the McDrive around 2:10. There was already a long line of cars but I was hungry so thought it would be worth the wait. Two more cars pulled up behind me after which the lane was closed behind us by McPersonnel. When it was finally my turn to order ~20 minutes later, I was greeted with: "WE'RE CLOSED!" radio silence.. Wait what? How THE HECK would anyone think that is a good idea?! They basically trapped 6 cars in the McDrive lane. After another 5 to 10 minutes they decide to take my order. ANOTHER 20 minutes(!) later I'm done, stalled next to the unmanned pay terminal. I ask the two drivers in front of me to try to make way so I can attempt to escape from this McTrap. When I get back to my car the line starts to move, they get their food. When I stop briefly at the second window, the guy occupying it says; "It seems you have forgotten to pay at the first window". I want to say: "It seems this place is ran by a group mentally challenged sloths suffering a serious hangover". But I don't, and drive off. No food, wasted an hour of my life. Good Game...