Ponte Magro — Restaurant in Amsterdam

I was there with my family last weekend and had a rather unpleasant experience.

Everything was fine until our order started coming to the table. First, we had ordered focaccia but were actually served something which was essentially a thin pizza. Someone else ordered tortellini but was actually served ravioli.

The worst part came when my wife, who had ordered cannelloni with spinach and ricotta, tasted her dish. Unfortunately, it tasted as if the ricotta had started to go bad. When we informed the person in charge he appeared to be offended by us informing him that the dish tasted strange and maybe the ricotta had started to go bad. He took the knife from my wife's hand, cut the cannelloni open, stared at it and said something like "what's wrong? looks fine to me. Have you had ricotta before?" in a rude voice. Grudgingly he took the plate away as we opted not to ask for anything else. A few minutes later, after picking up some plates from another table, he thought it appropriate to come over to our table and show us the empty plates and tell us that those people had really enjoyed their dishes and asking why there would be anything wrong with ours. He then walked away.

A rather awful experience and definitely not what I would consider proper customer service. In the end he did have the courtesy not to charge us for the dish we returned.

Apart from that the food was OK. Nothing particularly good. Thus...

We were off on a not so great start. Owner took a long time to even pay attention to our table after we got seated. And the first immediate thing that hitt was the smell of said owner. Sad to say his standard of personal hygiene was enough to put me off my food with every passing and the lingering of his smell. However there was hope for a decent meal.. we ordered foccacia as a starter, but the "bread" that arrived was pale, unbaked and dry. Serve this foccacia to any Italian and they might slap you in the face for this disappointing piece of "food" yet hope was still there as hunger makes most things sweet. We ordered pizza full of hope. The (un)kind owner came back with the plates.. broken and unwashed (seems to be a returning theme?) Quietly we ate our pizza which at best could be called mediocre. To which we arrived at a point there was not a small piece of plastic wrapping INSIDE the pizza, but a good 10 cm piece of plastic came served with the mediocre pimped up supermarket pizza! When confronted and showed the plastic the owner simply commented "it can happen" when even asked for something as small as an apology for the potential choking hazzard! The owner refused such a thing! Overall the quality of food, quality of service and quality of personal hygiene seems to be even less of a standard then the mediocre pizza we ate. Highly do...

Waited a long time for food, everyone who arrived later than us already got food. Im sorry to say but the waiter smelled like sweat and didn't seem to care or understand Dutch/English. Dirty glasses, dirty plates, leftover food was caked on there, menus are sticky. When the food finally arrived my dad had a big chunk of plastic in his calzone pizza! When i said something about this the waiter suddenly could speak perfect Dutch but didn't even apologize. His response was yeah that could be. He did so after i kept insisting that it's really bad to have a huge chunk of plastic in your mouth while eating. His response was, what do you want from me should i say I'm sorry?? I said yes that's a start. To which he replied are you happy now?? Paid, not even sure if it was the right amount the receipt is super cryptic. And left, never...