Restaurant Kyo — Restaurant in Amsterdam

Unprofessional and disrespectful. I am really disappointed from how my friends and myself have been treated by this restaurant and its owner tonight. We have made a reservation for a table for 6 people with days in advance. When we arrived to the restaurant at the expected time (as requested, since that concerned the last round of the night starting at 21.15), we have been asked to wait 20min since the table was not ready for us. Finally seating at our table and making our order, we have been told only after other 20min that most of the food was not available. We were then forced to make a new order quickly (since the kitchen was going to close soon) and waited other time before receiving the first dishes. But it was our biggest surprise that after quite some more time, when we made questions about the dishes we were still waiting for (which concerned more than 2/3 of our expected dinner), the only answer we received from the waitress is that the kitchen was closed and we would not received any of our remaining food. Not to mention the fact that most of the food received at that point was side dishes (rice and pickles which we would not eat without the main dishes we did not receive) the waitress still wanted us to pay for the entire order made, that at that point was all cold and not even remotly what we would have ordered if we had known in advance what we would have received. We also spoke to the owner at the telephone to explain our disappointment since this was all really due to a mistake from their side, and we have been treated very bad, without ever even mentioning any apologies for what happened. Overall, our dinner was ruined, we never saw our deposit back and we had to pay for food we did not want. But what made our night even worse was the treatment received - I really regret having wasted time AND MONEY with people who don't know how to treat their customers decently. Sometimes an apology, professionalism and kindness makes...

Worst dinner I have ever had in Amsterdam.

In response to the comment received:

So you're telling me that if I want to have a decent dinner, with the chance to choose at least half of the dishes on the menu and without risking not receiving just as many, I shouldn't come on a Saturday evening? Good to know… it would have been nice to be informed when we made the reservation, so we could have avoided coming and chosen another restaurant capable of at least serving us dinner.

As for the number of dishes received, you are completely wrong. You say we didn’t receive 3 or 4 dishes, but in fact we only got 8 out of 20 we ordered (including two bowls of plain rice that were supposed to be side dishes for other courses we never received). Before leaving the restaurant, I even calculated the bill based on what we had received and it came to about €70 — definitely not the €120 you claim.

We know perfectly well the value of money and are always happy to pay when a good or at least decent service is provided. What you offered was completely unacceptable, you ruined our evening. If I were you, I would have been ashamed to even ask for payment.

We arrived at 9:15 PM with a reservation and were seated at 9:30 PM because no tables were available. Then you told us to order quickly because the kitchen would close at 10 PM. At 9:40 PM, you took our order, and shortly after you came back saying that about a third of the dished were not available. We immediately adjusted the order with the waiter based on availability. In the end, we received only 8 out of 20 dishes ordered, and when we asked about the others, we were told the kitchen was closed and that nothing else would be served.

You are the ones who don’t understand the...

Updated! Decided to give Kyo another try. Food remains delicious. It was a lot less busy and the service was so much better, no one came over multiple times to tell us to leave before our reservation was done! All the servers were polite and efficient. One of the servers recognized us from the last time and came over to apologize and offer us a complimentary dish. We really appreciated the apology, it was nice of them to acknowledge. This time, we could really focus on and enjoy the food. Tuna sashimi was so fresh, and the grilled unagi was my favourite. We ate a bunch of things including the mini okonomiyaki, steamed clams, vegetable tempura and miss eggplant. Everything was superb. Great food but nonsense service. We had a 6.30pm reservation and the moment we sat down, a server came over to tell us we had to leave at 7.45pm. We explained that the email confirmation for our reservation indicated 2 hours and the server then asked to see the email, which we showed him. He went away, came back and said there was a mistake with their system and we had to leave by 8pm. He then went off and came back a 3rd time to say 8.30pm was fine.

Food was great but service was extremely slow. The last of our dishes only came out after 8pm yet the silly server promptly came by at 8.30pm to say we had to leave. We gave up at this place, sped through our meal and left.

No matter how good the food, awful service sets a bad tone for the whole meal. Perhaps Restaurant Kyo was trying to squeeze as many people in for the night in which case, don't tell customers they have 2 hours to dine, then harass them about it. And if you give customers a cut-off time, don't bring food out so late they can't actually enjoy it. Really...