Pizzeria Ristorante La Fontanella — Restaurant in Delft

We’ve had some fabulous meals in Delft but unluckily this one wasn’t one of them. This is not a bad resto but they are just not up there. They are mostly riding on the overall popularity of this nice town. But have some crucial things wrong. Mostly the experience of the staff (not comparable with the 4 establishments we visited before in Delft), probably not helped by rules they have to follow by management (that just are detrimental to the overall experience). It started when we were seated and asked if we wanted to drink something. I ordered an Aperol Spritz and some ice water for my family (my wife and 2 kids). After a while the waiter came back saying he could not serve ice water since he could only serve this with wine. I said I would order wine later and have ordered an (more expensive) apero first and asked if I should change that to a glass of wine to get some water for my family. He then said if I want water for my family I should order a bottle or a carafe of wine!?! I asked him if he could check this since this sounded strange. He left and never came back… After 10 mins we asked another waiter what was going on and she asked again what we wanted to drink. So we ordered the same… She also said we couldn’t get ice water but gave another “rule”. I could only get 1 glass of water per paid consumption. Just to be clear, we’re talking about tap water. I was going to spend a nice amount but they would not want to serve my family some tap water… when explaining this to her she eventually agreed to give us some water… pheeuw…but she added (in Dutch) “als het moet” (if I really have to) obviously from a customer experience standpoint this was not a great start of our dinner but since we were there with young kids we decided to stay. The food was very average (we had their “special” pasta and some pizzas) and it lacked in taste. And when asked about some Tabasco (for the pizzas that where lacking in taste) I was told they would check and (same as before) never got any response… so we left early, without dessert and coffee. This was not a great experience and the worst meal we had in Delft. Sorry, don’t like to do bad reviews but I hope the management will empower their staff to provide a better service (and better food - but that’s maybe a bit...

Despite the good environment outside and the great interior, I find that the service in general wasn't really friendly and up to the standards one would expect for such a restaurant. This does not apply to all members of the personnel, as some were really welcoming and nice, but, in general, it only takes one person to make you feel not that welcome. The pizzas tend to be a bit heavy and when we asked to have the food packed, obviously because we would like to have it later, we were asked to pack it ourselves in some foil we were provided. We did not receive any bag either. Furthermore, we wanted to "go Dutch" as the British say and split the bill, yet we got a comment it is one bill. At this point I was a bit tired and did not want to get in any discussion and confrontation with the personnel as I would normally like to mention such things rather then give negative reviews, but I didn't even feel comfortable doing that. I would say a place with great potential yet some things...

My husband and I went yesterday for dinner around 19:15. The place was not busy. When we asked about a table the waitress told us that they do not have any just one in front of the door, when we looked around she offered a table close to the window which was also free, We decided to stay because we like pasta from this restaurant, we were there many times. The waitress did not have the will to work yesterday, the food arrived at 8 when almost no clients left and only because the waitress came to ask us if everything was ok when we only had our drinks but no food. We won't come back there. We went for dessert to Hanno, just around the corner, a wonderful known place for us. Every employee was smiling, eager for making us have a good time there, as usual. I will keep making pasta at home, it is a pity that in this country it is so difficult to find people who understand the importance of treating...