O'Casey's Irish Pub & Restaurant

My friends and I had a really disappointing experience at O'Casey during one of the Euro 2024 matches.

We'd reserved a table for 8 pm for a group of ~12 people to watch the match, but the restaurant had double-booked it. This meant that we had to wait 45 minutes for the other match to finish before we could take our seats.

Fine. It's busy - things happen.

Then at 8:45 pm, a waitress comes to the table to take our food order. 20-30 minutes later, however, another waitress arrives to tell us that "the kitchen closed at 9," so they cannot place our order. Mind you, this is after waiting 45 minutes for our table. When I ask for a discount or some sort of other recompense, the waitress dismisses my request. She offers two baskets of crisps - for which we have to pay 12 euros. And still, no acknowledgement of the possibility that they should reopen the kitchen in light of their error. We left the bar - hungrily - before the match ended.

I've given two stars rather than one because a) the atmosphere of the bar would otherwise be quite fun if not for the rude service and b) the manager did acknowledge the error afterwards.

Tl;dr: It's fine to be busy, but not to the point where you cannot provide your customers basic, decent service.