Starbucks — Restaurant in The Hague

If I could give this Starbucks zero stars, I would. I went in expecting a simple student discount, but because my card didn’t have my name printed on it (even though it was a valid student card), they flat-out refused. I asked for a manager, thinking someone reasonable could help, but instead, I got the most arrogant response—she claimed she doesn’t have a boss. Seriously? Does she own Starbucks now?

And then it got even worse. Instead of just denying the discount, she accused me of printing my student card myself. As if I walked in with some elaborate, homemade forgery just to scam them out of a tiny discount. The so-called “manager”—a blonde woman with an unclear name tag, probably on purpose, whose name started with “A”—was unbelievably rude and dismissive the entire time. The arrogance, the lack of professionalism, the absolute refusal to provide even basic customer service—unreal. If you enjoy being treated like a liar and a nuisance instead of a customer, then sure, go here. Otherwise, avoid this Starbucks...

I go here quite often and normally I get good service but today I found the person taking my order quite rude, i asked for the chocolate cookie and she went to go get it for me, she gives me the chocolate chip cookie and I say that I asked for the chocolate cookie and she says to me in a rude tone “no you ordered the chocolate chip cookie I asked you and you said that” and I did not say the chocolate chip cookie I said the chocolate cookie. She sighs rudely at me and goes to grab the chocolate cookie I asked for and she whispers something to her coworker and looks at me. I found this really rude. I believe she treated me like this because I am younger and she thinks she can say anything to me and I cannot say anything back...

For some years I buy my coffee at Starbucks. The price at the trainstations for my coffee went up from € 3.25,- years ago to € 3.95,- at the moment. That is ridculous because since more than 3 months there is no brown sugar available and I have to buy and bring it myself. The staff at Holland Spoor bought brown sugar themselves in the supermarket, which is very kind, but they are not allowed to do that any more. The other Starbucks franchise in the city centre already have brown sugar again since more...