Pizza Hut Mt Albert — Restaurant in Albert-Eden

Update: Ok so since my last feedback of the store. I've tried some Pizzas again this year during the lockdown; and I can say with confidence that all 4 delivery orders from this department were just spectacular!! The pizzas, crust, taste and the sauce all had the right balance, blessed the hands that had created such fine work. Thank you for restoring my confidence! Changing score from one to five stars baby!

Pizza Hutt is fantastic with their unbeatable prices, and not so bad pizzas. However this branch in particular I recall two bad experiences. One - where the pizzas I had ordered (6x Pizzas) had burnt toppings on all of them. Since I had traveled some distance and it was late in the evening I could not be bothered going back to complain. Two - I had waited for over 35 minutes only to receive more overbaked pizzas. I haven't been since and that was...

At Mt albert store my experience was way pathetic and ruined my weekend by talking to the on duty manager at the store. He did not bother what I was saying and started sorting out his pizza on the other shelf. When I complaint about pizza,instead of politely apologizing for the inconvenience he said I can't cancel the order you have to take it like this. The tone of the voice was high and rude in front of the other customers waiting for their order. Due to this kind of Customer Service I would refrain myself by going to this store specifically. Since it is nearby to my work place so I was regularly ordering from this store. I think along with the good taste of Pizza Customer Service is...

Terrible food terrible wait times and lying staff.

I once ordered delivery food that was over 2 hours late. I didnt want the food anymore and called them to cancel it. And was told that the food was already on the way and that i would still get a refund if i accepted the order. After a week of receiving no credit to my card i go and visit them i end up being yelled at by the manager and called a lier even though i have proof (my phone records all calls)

I have many other bad experiences at this store including raw pizza. Very late orders. Dropped pizzas being delivered. Cold food.

This shop...