Oscar and Otto — Restaurant in Bay of Plenty

I would like to respond to the explosive and untrue response to my review. I can't find any other way to do so, for others to see it. I do not know which Sunday evening you are describing, but it wasn't the one we attended. We were the only customers seated inside the restaurant; empty apart from our small party. I commented to you that I could not eat my meal, most of the meal was left and was taken away when you collected plates, which should have been a red flag to you, and it is normal, good hospitality practise for a restauranteur concerned about his reputation to enquire about customer satisfaction. But you chose not to do so. I am truly sorry about your injured employee, but your customers should not have to suffer for that, and it is rather desperate to use that, and lockdown woes, to elicit sympathy. You use the analogy of other businesses; I respond by pointing out that despite employer problems, other businesses are still expected to deliver a service to the satisfaction of their customers. A painter cannot leave a wall partly finished and whine to the customer that his employee had to go home, and hand the bill for the completed job. Reviews are there to give honest responses to specific experiences, and for restauranteurs open to using critiques as encouragement to improve in some areas that are lacking. All that aside, I have on consideration increased my rating because 5 people enjoyed their roasts apart from the rubbery crackling, and the desserts were enjoyed by those who partook, as I included in my original review. But the service...

I do not understand the other reviews here because everything about our food experience was atrocious.

I ordered a salmon bagel and legitimately laughed when it came out deconstructed. 3 tiny little smidges of red onion, 5 capers, a whole container of cream cheese, and canned salmon. I have never had canned salmon, but that is the only explanation for the abomination that arrived on my plate. I thought it was impossible for salmon to be that dry and salty. And, to add insult to injury, the presentation clearly indicated someone half-heartedly scooped this slop directly from the can onto my plate in the shape of a dog's bowel movement. No offense to canned foods, but I'm paying $20 for this.

The potato rosti tasted frozen with no seasoning. I had a bite of my kids' french toast, and it was the worst French toast I've ever had. It sounds like I'm exaggerating, but imagine a piece of regular bread with an atom thick layer of French toast egg mixture. You take a bite and it's a bland piece of uncooked toast.

The microwave/can-opening technician pretending to be a chef needs a little help in the back.

I don't want to be mean, but imagine paying $90 for 4 people to have a modest breakfast and getting this.

The view is nice, and the waitress was trying hard, thus the...

We stopped in for breakfast after visiting from chch and going for a wonder along the strand. My partner has a mataora and often feels judged, but we were welcomed with smiling faces and straight away given a table to sit at. The lady who served us was lovely, chatting to our baby, taking our order promptly and bringing us waters. We had gnocchi and a beef burger. The kai was out fast even though the place was busy, and all of it was delicious. We loved how the fries looked like they'd be made from scratch too. We noticed that all the other customers were happy and chatting away to the staff which was a sign to us that they must get treated well and love coming back too. Even the other customers smiled and talked to us and our baby, it was a great...