Wow someone should remind Dux Dine that they are in the "hospitality" business as I'm pretty sure they are unaware of the meaning of the word. Here goes our 'experience' last night. After booking a table for our family of 4 at 5pm I arrived bang on 5pm from work as my wife and kids were coming from home. I was shown to my table (that was booked) and the waiting staff passed me no less than 6 times before I had to grab their attention to get a drink. The place was not busy at all but the waiting staff all seemed to be interested chatting amongst themselves. Then when my wife and kids arrived we asked to be moved as the table were were at was on the veranda and it was cold. When I asked if we could be moved inside I got a barrage of arguments from the staff saying in a huffy tone "we're fully booked" to which I replied "yes, and we booked our table so we'd like to be moved please". "On no we can shut the doors". "No we'd like to be moved please". After much argument we were finally relocated inside. Then after ordering the food arrived and my kids "pizza" was actually a half pizza (cut in two). Now I'm a pretty smart guy and I know what a pizza is - it's a full circle of pie dough with toppings cut in various pieces, not half a pizza. I pointed out that the kids menu didnt say "half pizza", it said "pizza". We eat at a lot of establishments in CHCH and never have I seen a kids pizza cut in two. When I said this to the waiter I got an very audible "groan" and she took off leaving us without food. Someone more senior (I assume) came over and tried to argue that it was a kids portion but I did point out that the half pizza was markedly smaller than my wife's pizza (in circumference) and it was also cut in half. I reminded her that the menu didn't state "half a pizza" but because my other sons food had arrived I decided to just accept it and move forward. Then when I paid the bill the guy at the counter asked "how was everything" - I replied "not very good especially the service". He didn't say anything and just took our money. Really? Is this what passes for staff training? How about the follow-up questions to find out how to improve? Nothing, Nada, Zip, Zilch......they just don't care. SUMMARY - Really with all the stiff competition in the market, Dux Dine management should be advised that staff in hospitality should be there to make paying customers feel welcomed, feel looked after and well served so they want to come back. The food was forgettable, the "service" was seriously lacking -- we wont be back!