Anokha Indian Restaurant — Restaurant in Devonport-Takapuna

Used to like the place because their food tasted nice. Unfortunately had a bug in the takeout I ordered. Called to say there is a bug. Got complete flat out denial. Said that they have a clean kitchen and a bug cannot go in. They said I have bad eyesight and I am not looking at a bug but an ingredient. Like in what world am I going to mistake a black bug with obvious legs as something else?? I tried to reason with them saying that anywhere in the process e.g. you have an open door, a bug can come in and get in the food but they denied this completely. I said I wanted a refund as I obviously don't want food that has a bug in it. They said if I bring the food back AND they agree it is a bug theyll give me 30% refund. So not even a full refund if they acknowledge the bug. I got annoyed and said they haven't even apologised once during the whole phone call and they just hung up on me. In response to the owner, this was during a dinner service (mistake on my review) and was very definitely this restaurant as I used to go here regularly! Not surprised they are denying this is their restaurant considering the way they treat complaints...

Never ever have I felt so unwelcome in any restaurant like this. We were table of 4 celebrating friend’s birthday. We asked for a side table as it was cold and we did not want to sit near the door. The owner straight away said no without any explanation as to why we could not sit there even though there were only 4 tables sitting. The server kept rolling eyes and was least interested. No service at all. You have to hope and pray they would come and ask you for refills . When ordering the server kept telling us we could not order more naan after 9 as the kitchen closes, so to order everything in one go. It felt like they were forced to serve us and were pushing us to go as fast as possible. Not recommended as this is not the feeling you want to come out of a dinner especially someone’s...

This is probably the worst place and people in Auckland. They couldn't even accept a baby in the restaurant. When we walked in with a baby, the people on the counter immediately treated us with bad attitudes and unwelcoming. We were the first one to order in the restaurant and waited for 1 hour and 20 minutes. When we asked the waitress about our food, she said "We are waiting for you to finished your starters", WHERE THERE IS NO FOOD ON THE TABLE AND PLATES!! Then she rolled the eyes on us. After another 10 minutes of waiting, we decided to leave the place. WE WILL NENVER RETURN AND ALWAYS TELL THIS STORY TO OUR FRIENDS AN FAMILY! NOT RECOMMENDED AT ALL! SHAME ON MILFORD TO HAVE A BUSINESS LIKE THIS. I'm even thinking to report them to the commerce commission. THEY MADE US VERY...