Victor's Place 福滿樓酒家 — Restaurant in Hamilton

Malaysians/Singaporeans will love the Chinese food here - portion is good and prices are reasonable. The roast duck is so tender - never overcooked and dry. The fried squid tentacles are big and tasty. Portion size is not an issue.

BUT, it is always packed, and it's super madness on weekends. Last Saturday evening we sat for 2 hours (NOT counting the wait to pay), and only 3 out of our 4 orders came out. It was an AGONIZING wait, and we had to ask the servers to check on our orders several times, but what could they do?

Victor was so ambitious to have a huge dining area, but way too small a kitchen to sustain the demand. One main cook for such a busy restaurant. The tables are not numbered (as of yesterday Fri Mar 22, 2019), and last Sat when we sat at the large dining room, we watched the servers bringing the wrong dishes to the tables so many times while we waited for our food. Servers were frustrated, embarrassed and apologetic, and the guests were getting increasingly annoyed. Some guests like us left without finishing their orders.

The food serving system in place reeeeally needs to be looked into. For that I am giving 3 stars. We still go back cos for Chinese food, Victor's is as good as it gets in Hamilton. Did I mention portion size is not an issue? They got the taste nailed, and the prices are reasonable. Just don't go after 7pm on weekends and holidays, especially if you're organizing for a group of diners. Getting the table is not the problem, it's the awfully lonnnnng wait you would have...

Omg, shock of my life when I went to my favourite Asian restaurant to find that it had been closed down. I live in Auckland and was travelling to HAMILTON and thought, ‘Yassss! Victor’s for lunch. Was almost heartbroken when I saw that the restaurant had been closed! At the moment, I flicked through my Snapchat stories and found that my cousin had been snapping images at the restaurant that appeared to have closed 14 hours before and I’m like, ‘yoohooo, have they relocated?!’ and she confirmed and gave me the new address! I was a happy lil camper and found my appetite had returned. Victor - you need to mention on your website that you’ve changed address k...? Otherwise people may think you’ve completely closed down... but because I’m a loyal customer, I sorted that out for you. Patrons - The new reastaunt (if you haven’t been yet) is an intimate setup, with an exposed kitchen that allows customers to see what goes on when their order is being prepared. It does have a few flights of stairs to reach the restaurant, but once you’re there - order up! My favourite dish is the string beans - highly recommended! I can eat that on its own for a meal. Check out the website for the entire menu A+. If you’re on a wheelchair - bring a young person to...

If I could I'd leave no stars. This restaurant was booked by over 50 people for a Xmas celebration. They couldn't get the drinks right. The food was third rate. The atmosphere was worse. There was a family in the same barn sized room with six little kids rioting around touching all the other tables and cutlery , etc with no control by anyone.There were plenty of other areas they could have been located. It felt both intrusive and maybe we could have been located in a seoyarea. Our tables were organized so badly in a huge space that it was difficult to talk to other people. The food took over 90 min to start arriving and was not great. At the end of our food service the staff set up a staff table a metre away from one of our group and their food looked much hotter and better than ours. They had a great time watching ipads or whatever. Meanwhile we had to ask for water, knives, extra serviettes. The corkage fee for this restaurant to supply empty glasses to patrons is $15. Per person. To let us unscrew a bottle of wine. Corkage to not pull a cork. The carpet is ripped, balding and the toilets are from the 70s If this restaurant wants to survive it really needs to take a considered look at their service, food,...