Oceanz Seafood Henderson — Restaurant in Henderson-Massey

MY SISTER AND I ORDERED SOME SMOKE SALMON FROM THEM AND THEY STUFFED UP THE ORDER AND KEPT TELLING US EXCUSES AND EXCUSES WHY THEY DIDNT HAVE OUR ORDER A DIFFERENT EXCUSE EVERYTIME YOU CALLED BACK WOULD HAVE BEEN GREAT IF THEY JUST OWNED UP AND SAID SORRY WE STUFFED UP YOUR ORDER THEY USED TO BE REALLY GOOD WHEN THIS PLACE WAS USED TO BE CALLED HENDERSON SEAFOODS EVERY TIME YOU MAKE AN ORDER OVER THE PHONE BECAUSE YOU ARE A REPEAT CUSTOMER THEY ALWAYS HAVE THE PRODUCT READY THEY KNOW YOU BY NAME YOU NEVER HAVE TO MAKE A DEPOSIT AND ITS ALWAYS READY FOR THE TIME YOU REQUESTED FOR. ITS LIKE OCEANS SEAFOOD DON'T CARE YOU WILL THINK THAT THEY WILL HAVE THE COMMON COURTESY TO CALL YOU AND LET YOU KNOW IN ADVANCE THAT THEY DIDNT HAVE ANY FISH, I FELT SORRY FOR THE PERSON THAT SMOKES THEIR FISH AS THEY PUT THE BLAME ON HIM/HER. I DONT EVEN THINK THEY DESERVE A 1 STAR BUT ITS THE ONLY WAY I COULD PLACE MY REVIEW WILL I GO BACK THERE AGAIN NO. STEVE THE LAST OWNER WAS REALLY GOOD AND FRIENDLY AND WILL ACTUALLY DEAL WITH THE PROBLEM HEAD ON, LEE THE NEW OWNER SEEMS TO TAKE THE COWARDLY APPROACH AND LET HIS STAFF DEAL WITH HIS ERROR AS I MADE THE ORDER DIRECTLY WITH HIM ON WEDNESDAY AS PER MY PHONE...

Totally unprofessional. Wrong fish given after cleaning. The two staff a young guy and lady were talking so obviously they knew they had given the fish I had ordered to someone else and gave me the fish that person had ordered without informing me of the mistake . I heard the lady tell the guy that cost is the same so it does not matter. Does it not matter that the fish is not the same? Pathetic attitude.The guy reluctantly handed over the fish to me. I asked him if everything okay and he said yes. Came home to find different fish which we don't eat which I now have to discard as I can't go back to change. I called up the lady this morning and she was like mistakes happen bring it back which is not possible as I stay far. I told her I understand mistakes happen especially when it is busy but when staff knew they should have informed me what happened and given me the option of picking another fish rather than give me what I had not picked. Basic honesty lacking in staff really. Be very careful when...

I have been a very loyal customer of your for the better part of 20 years or more and for good reason. Your fish is always fresh, your staff, front of house and out the back are super friendly and helpful, as are you, the owners. I am always greeted with big smiles, friendly banter no matter how busy. I feel a family vibe as soon as I walk in the door. Today, I was looking for lemon fish and none in the the cabinet. I said to young Stevie, "you haven't got what I want, there's no lemon fish", Stevie replied "yes we have some just delivered out the back, I will get it filleted for you", Thank you Stevie, you made my day. This is just one example of the super helpful service I have received over the years. Well done team at Oceans :) I will enjoy my...