McDonald's Auckland Airport Departures — Restaurant in Māngere-Ōtāhuhu

I had a very disappointing experience with the coffee here, and when I raised it with the staff, their response was rude and unprofessional, blaming me instead of addressing the issue. For an international brand like McDonald’s, this level of customer service and lack of proper SOP training is unacceptable. I also noticed unhygienic food handling practices, such as staff not using gloves, which is highly concerning. Due to these issues, I am filing a formal complaint with the council, as I believe immediate action is necessary to ensure better standards for customers, especially international travelers…..Can’t even understand which language they...

Ordered from the self serve kiosk, it had run out of paper, so you needed to take note of the order number. Then customers after me started saying it wasn’t giving out any numbers after that. Lucky I remembered my number. The amount of customers that told the lady that it was out of paper and not giving out numbers on the screen was endless, this also held up the service. No urgency, no one took any leadership, and the 20 mins I was waiting, no one even went to check the machines or replace the receipt roll… that is what I call a...

Mcchicken burger was old and soggy. Medium chips was half full, barely anything in the packet. To make the experience even more delightful after purchasing 2 meals for myself and my partner we asked very politely for a paper cup with some tap water as the chips were salty. Staff were rude and a manager came over to say very dismissively we do not give out water here. After spending $30 we’d expect a paper cup full of tap water to be free. awful service (Auckland international departures near gates 1-10). Spend your...