First of all I just wanna say that ive been going to this exact Burger King location for 10+ years and ive never encountered such a horrible experience with the service. The lady who took all my orders that day was so rude. Her attitude was as if she hated her job. My mom was buying something extra to go along with my other food and she was using a coupon and the lady who took my moms order ( her name was meenu) charged my mom the original price when my mom used a coupon. My mom pointed this out and the lady worker (meenu) kept sighing like she hated my mom and also looked annoyed, but she ended fixing her mistake. I thought that was gonna be it but I was wrong. It keeps getting worse

I later redeemed a burger off of the bk app with points and went to the counter to redeem it. Meenu went to take my order again. I showed her the burger I redeemed with a code and she said “just a burger?” With a rude attitude. I could tell she was extremely annoyed. I got my burger but my mom ended up wanting another one of the same burger I just got. So I went the the counter to redeem the same burger again, using points again. Meenu was serving me again and I showed her a new code of the burger I had redeemed again using my points and she refused to take my order. She said that I could only redeem the burger once but I had clearly shown to her that there was a new code and that I spent more points to redeem the same burger again and that it wasn’t the code from before. She kept refusing to take to my order and saying that I could only redeem the burger once which I didn’t get what she was trying to say since I already have her proof it wasn’t the same code from before. Anyways she kept refusing to take my order with the same extremely rude attitude and I left and complained to my mom about this and she went to complain to meenu. Meenu had no choice but to let me redeem my second burger as it was part of the bk app. Meenu also gave my mom and I dirty looks as she gave me my burger. I really hope this gets sorted out and fixed when I come next time!