HELL Pizza Napier — Restaurant in Napier

When I ordered the pizzas I spoke to a young man who understood my concern that I didn’t want the pizza smothered with bbq sauce as it has been before. He said he would make sure that it wasn’t smothered! But IT WAS !!!! Maybe it wasn’t bbq, but it was a bbq flavoured tomato sauce smothering any other taste that the pizza had! I didn’t even know which pizza was which!!!! They were both smothered in this tonatoey bbq sauce and jalopenos ( which I asked for!) Not at all good which is a great shame as it is the only hell close by and I like their pizza but obviously not at the Napier store. Very disappointing.

• update** The company called me and we deduced that the unpleasant Smokey tomato sauce that was all over my pizza was what they call “salsa”. Tastes nothing like salsa. And when I ordered the pizza I specifically asked that they don’t smother it in the Smokey sauce that isn’t mentioned on the menu- but- they still smothered the pizza with that sauce!!! They then said that they would contact head office to see what they should do - I’ve heard nothing since and that was 5 days ago!!! Even more...

This was my first order from Napier previously having lived in Lower Hutt so ordered from Upper Hutt as closer. Napier was disappointing. No flavour just bland. I put in feedback accordingly and someone rang to point out that I was wrong as bernaise sauce was never on cursed. The sprouted seed base was the best thing about the pizza. Everything else was tasteless and a waste of $26.50. Not worth 5x dominos. Napier was very ho hum about it all and pointed put I can add salt and pepper in the notes. But that will never happen as I'm cancelling my account as not customer focused or prepared to fix anything. REGARDLESS OF THE SAUCE THE PIZZA WAS BLAND. I ORDERED THAT CURSED IN WELLINGTON MANY TIMES NEVER BLAND. AND TELLING ME IM WRONG IS NOT A HELPFUL WAY TO SOLVE A...

I am deeply disappointed with the service I received at your restaurant today. Despite waiting the longest for my takeaway pizza, I observed selective distribution of complimentary drinks by one of your staff members( The guy who was ordering the staff members in the kitchen and slicing the pizza). It was disheartening to realize that this disparity may be based on the color of my skin. Such discriminatory behavior is unacceptable, and it reflects poorly on your establishment. I hope you address this issue promptly to ensure a more inclusive and respectful environment for all...