Burger King Napier — Restaurant in Napier

If I could give a negative star I would! Working in the hospitality industry I understand things don't always go to plan, but firstly sitting at a drive through and hearing staff talk about customers and how they hate serving people should have been the first sign that it was going to be trash. Then to get my order that was missing items was the next sign, only to then get a whopper that looked like it had been thrown together with someone's feet. Also being stone cold / no flame grilled taste as stated via every advisement I've ever seen from BK. But the worst thing to put me off was finding 2 long black hairs mixed within the burger. And yes I had 2 bites and had to retrieve hair from the roof of my mouth and discover the other mixed in with a burger that plankton wouldn't even serve at the chum bucket! To say I'm disappointed is an understatement! But on the bright side of things I now know to never return to that establishment and I will be spreading the word about how garbage it is. Thank you for ruining a good Sunday 👍 will leave a picture of the hair in my...

Food is absolutely amazing as is the atmosphere of the restaurant. However, the service is absolutely abysmal. I’m always ignored and left standing at the counter waiting to be served. I watch other customers waiting to be served as staff go about doing whatever they’re doing in the kitchen blatantly ignoring them. When I called out asking if anyone was going to serve me I got filthy looks and someone muttered something about me. Not bloody good enough. Sort out your staff’s attitude.

Edit 1 year later: nothing's changed regarding the attentiveness of staff. Food quality has dropped significantly. Atmosphere sucks now and the place is often empty. TV music is ridiculous blasting one minute then too quiet the next. I don't eat there anymore. Last time I went in some school girl was staring at me like there was something wrong with me. Like I quickly glanced at her but then when I looked away she was still staring out of the corner of my eye. Very off putting so I just walked out. Place was dead at 4pm in the evening....

On the 4th of December Saturday afternoon I ordered some things from the Napier BurgerKing and then they had some kind of mechanical problem and said all my stuff couldn’t be made so she said I’ll swap them out with these other burgers and should be around the same price or more; I thought okay hmm surely it’ll be fine but when I received it and checked it was only two little burgers and one drink, man was I annoyed, that was not more or even add up to what I paid! $34.50 for this na had to drive around and park up to get it changed but all I got told was sorry no public only Uber. How could I even talk to them, tried to say there was this problem but no one helped or came over to the door. Waited for 5 minutes but I just left. Worst service I’ve had with BurgerKing.

Sent this to Customer care and in return was “Thank you for taking the time to give us your feedback”

Will give two stars as it’s hit or...