The Bach Cafe — Restaurant in Napier

We live rural so coming to town for a coffee is an occasion for us. Today we decided to go to The Bach as we enjoy the atmosphere and scenery. I've had many happy coffees and breakfasts at The Bach in the past. Today and the previous time we had poor experiences which is very unfortunate. The coffees were both cold after taking 15min to arrive (with only 3 tables and 3 staff there was zero urgency). I asked for extra hot coffee on both occasions and had to send them back both times. My wife's coffee was cold, after sending it back the next cup was luke warm the 2nd time to which the staff said they didn't know how to remedy it. We left without wanting to come back. Having this slow and poor experience a second time in a row is prompting us to choose...

I can't believe the stink service i just received at The Bach, even with a sign saying you are charging 15% extra today, you couldn't give 1% good service or food. Ordered soup of the day and 1 scone. $17. Waiting , waiting 15 minutes later after I have helped an elderly couple in their cafe they never tended to. Still waiting, when I asked staff how much longer scowling she said literally 4 or 5 minutes, what I have been waiting for soup for 15 minutes, my $4 scone is cold. Soup did not come I asked for my money back...

We ate breakfast and lunch here today, returning as we do annually when in Napier. Breakfast was well presented poached eggs on toast. Delicious coffee and smoothie. Lunch was a vegetable frittata with beetroot and carrot salad (also a broccoli salad on offer). Both well flavoured and attractively presented. Finished with a shared piece of chocolate salted caramel slice.

The service was prompt, polite and efficient. Impressive as it’s New Years’ Day and they are busy.

This cafe deserves a better rating than 4...