Lone Star Nelson — Restaurant in Nelson

So this is based on 2 nights of service, food and atmosphere back to back. Night 1: Arrived around 650pm, medium attendance. Wait staff were happy to seat us and seeemed pleasant. Seat was in the bull pen infront of a tv and close to fire. Wait staff were very accommodating getting drinks and taking starters. We had the ribs to share, mains: chicken burger, 2 x steak sirloin. 1 haf no chips and a side of green vegetables and garlic butter (keto order). Steak was ordered medium rare on both. The ribs came out and they were awesome. Good flavour and the meat fell off the bone. Shared between the party of 3. Another round of drinks and the mains came. The bar wss pretty much full by that point approx. 740pm. All 2 patrons meals were as per order apart from the sear on the steak..............very poor, especially consideringthe price tag of nzd 35. Mine was full of fries which i had asked to be removed. The garlic butter was on the side and not on the steak to melt and the seasonal vegies were in a side plate. The meal including drinks was 223 nzd. And the food was about bar value, not what you would expect from a meatery.

Night 2: The night after the last me and partner and my mate hit the lone star for another round......you know see if we can improve. We were seated outside and the fire was going above. Again......the wait staff were amazing. We ordered chicken 3 ways....2 x stuffed and 1 x normal with sauce. Again i asked for no chips and the kitchen delivered. I found my chicken to be moist and delicious, but the presentation had little to be desired for. Pretty much just slumped on a plate like a normal 1000000th customer. No care. My partners chicken was almost blanched and just tasted like..........boiled chicken. Again 3 x people with drinks, paying around 222 nzd.

So 2 x nights back to back dining, about $500nzd and i am pushing a 3 star.

The 1st star is for the fact they served food. On a plate and warm. The price tag for the food is way to high as it doesn't represent the quality you would expect for a 35nzd meal. The 2nd star is for the wait staff....absolutely top notch, even in crazy peak mode. With out these people this place would be another kitchen nightmares. The 3rd star is for the ambience, great soft old school music, bit of footy that doesn't dominate, and just a good vibe.

3 out of 5, but i wouldn't recommend as a high end.........best if you are on the business or company credit card.....not...

Chicken was boiled not flavoured Few grated carrot peelings And pinch of spring onion

Like the chef forgot to thicken the watery juice gravy to thicken to a nice paste sauce there was nothing and my poor chips was ruined

Chips was so soggy and drenched I was so upset at this point as the chicken was placed on top

The chips did not come separate! There was no thought!

The salad was minty lemony dressing dry dry dry

I thought something was wrong with me why I didn't say anything , dinner was 195 dollars

I walked away feeling horrible and actually hurt I e never done this before but due to my family and I enquiring to find some where new to eat I had to share and get this off my chest! It was horrible , not worth the money ! And very sad saw another lady and her daughter both order the same very meal , where's the gratitude , of thinking where should we eat and we choose lonestar follow up in your end team

In order for me to let this go , I've shared my experience and I pray to you Jesus that no one ever gets the same plate I was served! And know it is always allowed to speak up! The healing journey I have been on the pass 3 years ,if anything or anyone made you uncomfortable , need to voice it in order to heal and move on ,

Make it...

I was rather surprised at how poor the customer service was last night. The first young lady who'd greeted us at the door showed us to our already booked table and asked if we wanted something to drink before we'd even sat down. I said to her we'll just have water thanks and she huffed about it for some reason. Then our waitress (another young lady with long hair), asked us not just once once or twice, but 4 TIMES during our time there if we wanted something else to drink. The bill for the three of us already came to $95.00 just for the meals so I was trying to be mindful of not spending too much of my hubby's money.

Yes it is absolutely important to have caring and attentive staff, but this was way overboard, in our faces and just downright annoying. Like if we wanted drinks, we definitely would have let someone know. But it felt like we were being harassed to spend more money when we already had a big bill as it was. The food was pretty good but yeah... Really unimpressed with the service. We're from Christchurch and we get treated like absolute kings & queens at Lone Star Papanui, so this was quite a disaster in comparison. I recommend eating elsewhere if you want good quality customer service without...