We had a not-so-big order, but the Wicked Lunch had 1 Original Piece (thigh) in it. The 3 pcs Quarter 1/4 Pack had regular chips inside of them when we ordered Large. The PLUS56 Coupon we used should have had 10 pieces of Original Recipe and 5 pieces of Wicked Wings, we received 8 (6 way too small pieces) and 4 pieces of Wicked Wings.
It also does not help them that I am the one who told them what the drinks were when they were looking at the list for some time.
This is not the first time, so I decided to put in a review due to inconsistency and lack of service improvement. Double-checking the customers' order does not take long and avoids issues like this. This can also come as ripping people off when they don't get what...
Ā Ā Ā Read moreWe typically like KFC in Hastings, they typically give great fried food, with very nice drive through customer service. Our orders are $30 to $45 of takeout, every visit to Hastings. Recently as in last week our order had a long grey hair around the chicken. Surprised, absolutely!! After vomiting, as we'd taken a few bites, thats how we found it. I phoned the store, spoke with the manager and explained. She offered meal replacement or refund, which I thought was fair but lacked generosity for a returning regular customer. This experience cost us 45mins, extra in our pushed timetable. Greatful, but not impressed with this shift manager's lack of interest...
Ā Ā Ā Read more1 good experience to 100 bad. Almost always forget something out of the order. Apparently none of the Staff understand how to answer a phone. Ordered online 1x bacon & cheese ultimate combo & 1x zinger burger combo. Wait 40mins for it to arrive. Received 1x zinger burger combo minus the chips & one sprite from my combo. Driver (outsourced) goes back to get my order. I tried calling continuously for 20mins... no answer. 40 mins later my food now arrives. Bacon & cheese burger missing the bacon. Greasy disgusting chicken. Soggy cold chips. WORST KFC EVER! Hire staff who know how a phone works seeing as it specifically states on website to call the...
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