I can't fault the food. The brekkie was good. The service? Disgusting and racist. I have been in the service line for almost 20 years and I've never received such horrible treatment ever. From the moment I walked in to my last order.

• Google clearly stated that closing time is 2:30. We rocked up at 11:45 AM but was told that kitchen was closing in 10mins. Food ended up serving in the whole duration we were there. Strange.
• every change request which requires an add on, "are you sure? It's $4 more." I don't care. I rather taste something different, why would I choose your cafe coming from a different country on holiday? Why does my skin colour or the company I am with reflect on what I can afford?! -nothing special with the orange juice. Comes from a bottle you can get from New World being charged an arm and leg for.
• totally different service from the other patrons, smiley, genuine. -asking for water after meal already served. Ignored, had to ask twice, and the whole "yeah i'm getting it" attitude is next level rude while she serves the other tables. -accusing me of not paying for an add on. The audacity. You're incompetent of doing your job properly, please check with your fellow colleagues first BEFORE accusing a customer that she did not pay for a meal she's asked you for.

The only person who was somewhat genuine (i hope) is the english staff. He was okay. And the girl who gave my baby 3 colouring books and crayons.

I'm gonna spell it out for you. If you're not white, please expect to be treated badly and judged the second you walk through that door. Actually don't. PLEASE DO NOT GO HERE. And DO NOT BRING LITTLE TODDLERS OR CHILDREN - only one baby chair with no straps. (It's so odd that they pull out colouring books & crayons for the kids but treats us so differently. The stare, the annoyance, the vibe.) They don't like them here either. Most uncomfortable dining experience all 3 weeks in NZ.

It's 2023. Being kind cost NOTHING. If you needed an organ transplant from the person you were serving as a fellow human, you will not bat an eyelid to be kind. Absolutely appalled. Never again.

Reply to Greg:-

1. please read closely. We placed our order at 11:45am. Not 1:30pm. Orders were still being taken. It was not last orders. We ordered way before last orders were requested.

2. her tone was not a concerning tone. I quote, "you didn't pay for this." That's not concerning. That's incompetence. Not checking before accusing. Very different from concerning.

3. we were blatantly ignored. The water we requested was well and truly mid meal. We waited for a long while, whilst the table along side the wall were (white) clients, all served with cutlery AND water, then order being taken. When asked if we could have water again, there was also annoyance portrayed.

We have experienced this. Not your manager. I am NOT from New Zealand, the people I was with are. I have worked in Australia as a server for over 2 years with 2-3 staff only, full dinner service, with banquets etc. I know what a slammed busy service should look like, and how it should have been managed. And we were definitely not treated equally. Not spoken nicely by your manager. If that's how she is projecting her stress onto her customers, then she really needs to take this feedback on the chin. I've heard about racism being common in NZ, but to experience it was truly shocking, and really disappointing as it was my suggestion to come to this cafe. I do not need to email you. This is my experience. And if you read my other reviews, I review extremely fairly. Which is why I feel so strongly to write this. Emailing you will not change my experience here and we will never return.