Jollibee — Restaurant in Cebu City

THE CREW GOSSIP ABOUT YOU IN FRONT OF YOU!!!

I punched in dine-in at the order kiosk but when I came to the counter to pay for my order in cash, I told the cashier I changed my mind and I decided to change my order from dine-in to take-out. And she clarified “Take-Out na ni Ma’am noh?”, I said yes and paid.

When it was time to claim my order, I saw my order on a dine-in plate. I told the male attendee at the claiming counter that I told the cashier when I paid in cash to make my order take-out instead. I appreciated that the attendee was the only one that handled things in a kind tone and in a reasonable manner.

A different cashier approached and asked if we touched the food and we said no because we already found our order like that and we were still at the counter as we conversed. She told us she can’t package the order for us because of food safety…but we didn’t even touch it and take it to our table??

The cashier who processed the order finally approached and I told her “Diba miss akong gihimo nalang take-out pagbayad nako ganiha sa cashier?”… She appeared to be confused and puzzled like she did not remember that it happened. “Take-out ma’am?” She seemed like she was having a hard time recalling what happened and I felt like I was not listened to and like I was made to look like I was making things up because she acted like she didn’t remember it happening. Thankfully, she still obliged and took the order to be packaged in a to-go box.

Here’s the one that made me infuriated…

There was another crew member talking with the other crew members in front of me and then to the not-so distant part of the counter. She said, “Dine-In man jud na! Dine-In man jud na!” while looking at us. Her and the other crew members then started giving us dirty angry looks, I can still hear them at earshot talking about it making it seem like that the order should only be dine-in and I have no other choice but to abide by it. They were exasperated huffing and puffing like it was a big deal and like it was my fault… Like I was the one at fault even though they were the one with the lapse for not taking note of my changes.

We were here for a birthday celebration but their crew’s service clearly did not deliver “Bida ang Saya”. This left a bad taste in my mouth and a bad experience to a...

My partner and I was so excited to eat at jollibee after a day long of lab tests. I was bringing a plastic of bread with me as we're about to enter this establishment. As we approached the door, we were instantly stopped by the guard on duty because of the food i was holding. Of course i can put it inside my bag but we were not allowed to enter and he was extra aggressive like we committed a crime. I know that any establishment has the right to "corkage policy" but boy that guard was so extra. My partner took a photo of this jollibee branch so we can report this guard. While we were waiting for our transpo, he went towards us which was by the way a few meters away already and harassed us. Asked us to delete the photo but this is us trying to document a bad experience by an employee. No bad feelings to jollibee. But that guard has to be trained well enough when dealing with customers. Never again in that branch!!!! This happened Oct 8, 2022 at...

The place is good for a quick and cheap snack. When I was there, I ordered the nuggets it would seem that they had no available sauce, so instead, they just gave me gravy I hope that they are able to actually give out what was advertised but I won't hold it against them since maybe lots of people have ordered it. Another is the cheesy bacon yumburger it was not, in fact, cheesy. The cheese was not melted and looked sad to say. I was alright, but if I were to be asked if I would order it again, i would say no. I would instead just order their fries, which comes out hotter and more tasty. Not only that, but the bacon in the burger was just so mid it was not at all good. My go-to order would be maybe chicken fries and spaghetti. Their chicken is juicy while their spaghetti was alright. This is a alright spot to stop and have a drive through for a...