Mooon Cafe - Robinsons Place — Restaurant in Dumaguete

We will never go back to this location even though it's much closer to our homes. Went there with another couple who already has two very bad experienced. We arrived near closing time at 8pm. Rather than suggest going to their other restaurant, they decided to start us. Several of the things we ordered weren't available, most likely because it was the end of the day. We quickly placed our ordered and asked to get the bucket of 4+1 beers right away, but they only had two choices. So we ordered Pilsen. 4 were delivered after a very long wait and asking twice. The finally served them, minutes before our food arrived... Already opened and no Buckley! We explained we didn't want all of them opened and to please return the other two and bring a bucket with ice and 3 unopened beers. Sorry sir, we only have 4 available. What about our 5th been? Sorry sir we only have red horse. Ok fine bring that, so they did. Already opened again! Ma'am where is our squid... Sorry no stocks. Ok fine, bring the tocino. Sorry unavailable. Will there be a discount? No because they are already free (look at the menu photo. Not free) We were nearly finished eating, and two items still hadn't arrived: nachos supreme and a steak. The water said let me check. He didn't. Now the bill arrives and we're not yet finished eating. The two items weren't on the bill. We called for the manager who explained those items weren't available. Why weren't we told? Yes that's our mistake. We should've told you. She continued to blamed everything on new staff and offered no discount, voucher, free dessert... Nothing. We were very polite and respectful but all she could do was make excuses. I asked her why they didn't suggest we go to north point, rather than gives us few menu options and hurried service. She agreed that would've been better.

The food was ok and as expected (albeit lacking), but the service was awful. My friend's wife's birthday was a big disappointment and I'm sure she felt bad for choosing Moons, especially since her husband tried talking her out of it, but alas, Moons Café was their first date 10 years...

This was one of my favorite place but something happened which made me feel disgusted,my am erican husband and I usually eat here everytime we go to the grocery and the staff was fine,waiting time was understandable,until we ate lunch there last thursday,Nov.20 after coming back from our Manjuyod trip,My daughter and I was just wearing tshirt and shorts and slippers since we just rode the bus,when we got there the manager approach us since I asked for a table for 2 then left us without handling the menu,we waitedfor about 15 to 29 mins since I thought they were under staff but I noticed they were accomodating other ones who came later than us,especially those foreigners,I stood up and took the menu by myself and told them we aren't being accomodated,it took them another 10 mins to serve us the service water,I do not understand why they treated us that way since it was already around 2:30 and past the rush hour,one thing is for sure which my daughter and I notice just because we weren't well dressed tipong pangmayaman,they might look down on us that's the reason,well next time I hoped their staff will be transparent,customer pa rin naman kami at may...

Let's preface this by saying between my wife and I we have about 20 years of combined front of house experience at restaurants. We have never written a complaint this negative. We are good tippers, esp. by Filipino standards and have never left a 0 tip in our lives. 3 stars is generous. With other options in the mall such as Sans Rival and many others, there is no reason you should ever go to this place in its current state or mismanagement. Without this post looking like a rant, I'll just finish with a general list of issues we encountered. Not serviced by a waiter, we were blamed by the hostess for the lack of service, server never identified to us throughout, utensils not provided, pork fat on two separate dishes not cooked/rendered, napkins not provided and had to take from other table, no pre-bussing or follow up once we received our meal, blue margarita was food coloring not blue curacao (blue tongues), couldn't get server to present check. Multiple tables at register complaining about similar instances at other tables. Do yourself a favor and...