Chowking SM City Iloilo — Restaurant in Iloilo City

I ordered last Wednesday 4 extra chili oil sauce to go along with 2 1pc chicken meals. I saw 4 1 oz cups on top of my orders so I assumed they were chili oil sauce and the gravy maybe were inside the boxes. Turns out it was 2 gravy and 2 chili oil sauce. No gravy inside the boxes. Very disappointing. I aslo pointed out that the Food Panda menu for Pork Chao Fan has no option to choose toppings. The Manager I told to of this said based on their Food Panda device, they were available (he checked their Food Panda app and answered without looking at me, which I find rude). I pulled up my Food Panda app, made sure it was up to date and showed it to them. At this point I was looking for the Manager but the crew answered instead. He said it was on Food Panda app and not their fault. I was thinking maybe they can check to see why it happens but they just didn't make any effort. The missing toppings issue has been happening since last year and now that I was able to bring it up, I was hoping that it can be fixed. I can just move on and buy somewhere else but I hope your store will pick up on the missed opportunities to get a sale just because of an app glitch. And I think you should review your Management too....

Allow me to share how disappointing the crew was. I noticed this many times already but I think this is the right time to publicize it. When it comes to drinks always nalang wala available that comes along with the meal para indi na magdugang bayad? And tonight at 1924H when I had my order the cashier said na wala small that comes along with the meal so hard selling to medium size is the key although small usually ang akon na order because thats my preference. When I claimed my meal the other orders have small/regular drink. Bottomline your cashier and whoever it is responsible para mag binutig ang inyo empleyado should be ashamed. Ang mga crew mag bus out mga wala work ethics gna lampos ang baso and plate if indi lng plastic mabuka gd creating a noisy atmosphere and mainit inyo store as if ga share lng kmo AC sa mall. Come on. Amo na gd ni ka toxic ang store nga visible sa actions sang inyo...

I'm an avid customer of this place since I really love eating the Pancit Canton with Fried Chicken. One of the worst scenario is that we went here for a quick lunch and had a take out but unfortunately the guy who served our food forgot to provide the our drinks. We're in hurry and we don't have much time to check if we had everything in the bag, along the way we've checked it and only to find out that were missing it. Then we have to go back again to claim our missing drinks. Good thing were not late or over lunch. The stuff are not really fond of doing night jobs, they're too sleepy to serve their customers. Other than that, everything was...