Pizza Hut — Restaurant in Mabalacat

I placed my order and was informed that the order will arrive in an hour which I agreed to. They called me after 10 minutes to tell me that it will arrive in an hour and a half instead. Telling me that our place is too far (which bybthe way, not my first time ordering, they already delivered to our place twice with no issues). Again, I agreed to that hour and a half delivery time. After hanging up, they called again, which I think is the delivery guy, asking me for directions, which I provided. Delivery guy added: “pangatlo pa po kasi kayo...” and I thought “so you want me to cancel the order instead?”. So I asked wht about it? And they replied with “medyo malalate lang po, meron pa po kasi ako dedeliver sa clark”. I don’t think you should be telling your customers this. Calling me back just to tell me you have a lot of deliveries without assuring your customers that you will still do your best to deliver what was ordered. In the end, I just cancelled my order since thay call made me feel like that’s your goal in the...

We ordered via GRAB at around 11PM. Usually, when stores are closed, they set a "CLOSED" time which won't allow a customer to order.

Meanwhile this branch has no closing time on GRAB which we took as a sign that they were still open. Fast forward to 12AM and our order is STILL NOT IN THE KITCHEN. I cancelled and ordered somewhere else.

Bottom line is, please fix your schedule in all of the delivery services that you are a part of.

This customer is hungry, angry, and mildly disappointed.

Edit: Manager on duty called, apologized for the bad service (or lack thereof), and ADVISED us to order via the official Pizza Hut website...

very bad service! i placed my order at past 6pm, they said it will ve delivered from 45 mins to 1 hours, and as of posting this its 8.25pm, almost 2 hours late, called them again to follow up, they said they will call the delivery man and they will call me up to give update, but then, they never called, so i called again, they said they cant reach the riders phone, so they gaved his number to me, so i called him up just to tell me that his wheels gets flat, duh! how can u not get a hold of your riders phone!! well no wonder! ur getting lots of...