Hotel Royal Amsterdam — Hotel in Angeles

Subject: Formal Complaint and Urgent Request for Refund||||Dear Hotel Royal Amsterdam Staff and Management,||||I am formally addressing the unacceptable treatment I have experienced during my stay and requesting an immediate refund for August 27–31, 2024. I am leaving today, four days before my paid stay ends, due to the rudeness and harassment from management.||||As a guest, I was informed by your manager that an American tourist has no consumer rights in the Philippines. This statement is not only incorrect but offensive and dismissive of my concerns. I will be rating your hotel zero stars and sharing my experience widely to ensure other travelers are aware of the treatment they might receive at your establishment.||||History of My Stay and Complaint:||||I have been staying in Room 311, a senior deluxe plus room, for over eight months, paying 68,500 PHP per 30 days. Two days ago, I paid for a nine-day extension, up to August 31. Initially, I decided to cancel any further stay beyond August 22 because a staff member (whose name sounds like "Jessa") warned me that I might need to relocate rooms. This was already an oversight on your part, considering my long-term guest status and preference for continuity and privacy in a higher-class room. I do not appreciate being disturbed or hustled.||||After canceling my extension, another staff member, "Dina" (phonetically), assured me multiple times that if I extended my stay in Room 311 for the additional nine days, I would not need to change rooms. Based on this guarantee, I agreed to the extension. Over the last two weeks, every time I passed the front desk, I was repeatedly reminded to pay for these nine days. It is highly suspicious and unethical that just two days after my payment was taken, I was abruptly told I had to move due to a construction project that, allegedly, the staff was unaware of when accepting my payment.||||I have since learned that your staff was indeed aware of the impending construction but chose to take my money regardless, prioritizing profit over honesty and guest satisfaction. This is a clear breach of trust and demonstrates a disregard for the well-being of your guests. The construction crew's early completion of work on the second floor does not excuse the lack of communication or consideration shown to me. Instead of compensating me for this inconvenience, your management chose to blame me for expecting basic respect and a minimum standard of service.||||Furthermore, today, I received threats from your manager, who I was told is from South Africa, as an identifying detail. This behavior is not only unprofessional but borders on intimidation and harassment. Such conduct is entirely inappropriate and unacceptable, and it has no place in a hospitality setting. I have already consulted with two lawyers and the tourist police about this incident and am prepared to take further legal action, including pressing charges and seeking the revocation of your operating permit or license if necessary. Although I have obtained an exit permit from the Philippine government, I am willing to extend my stay to ensure this situation is properly addressed.||||Your management's failure to adequately inform your staff and guests about planned construction and your unethical practice of taking money under false pretenses is a serious violation of consumer rights. It is your responsibility to manage your internal operations without disrupting or inconveniencing your guests. The reputation of Hotel Royal Amsterdam (and Queen Hotel Angeles City by extension) is at serious risk due to your mishandling of this situation, and from me pursuing any other avenues to respond to being cornered by the manager’s ultimatum. The manager acknowledged that his failure to inform his reception staff in advance about sending construction workers to the third floor was his fault. However, he still insisted on relocating me, regardless of it being his fault, during my few final days here.||||Given these circumstances, I expect an immediate refund for the remaining days of my prepaid stay, from August 27 to August 31, 2024. Additionally, I demand a formal apology for the threats made and the inconvenience caused. The lack of effort to make up for the inconvenience caused by the hotel's management is alarming and reflects poorly on your establishment.||||I initially drafted this letter on the morning of August 24, 2024, but chose not to send it, hoping that management would rectify the situation and avoid further escalation. Unfortunately, the situation has only worsened.||||Thank you for your immediate attention to this matter. I hope we can resolve this issue amicably, but I will not hesitate to pursue all available legal avenues if necessary.||||Sincerely, ||Mr. Kamensky ...

Those who give this place 4 or 5 stars cant possibly have been to a real good hotel. Had a Superior room, at first glance price seem ok but very soon realized that price is too high for the standard, and it get worse with the somewhat high food prices, no wonder the little restaurant was mostly empty, food selection is quite weird and limited, and in our case also had no flavor, making the meal quite unpleasant. Even by philippine food standards this is bad. It adds substantially to the high price that only two bars soap is included in the room price (and 2 bottles warm drinking water), they make you pay dearly for stuff like shampoo, and this is a drawback to the hotels seemingly great location: No good value dining or convenience stores to buy basic stuff or affordable foods nearby, neighborhood is all hotels and bars/nightclubs and parlors. Check-in was not good, the process has a level of red tape thats high even by Philippine standards, not the modernized process with less filling out forms and signatures that is found in most good hotels these days. Also in other dealings with the staff we encountered low efficiency, enough to be annoying had we stayed long. Theres no water boiler in the room, making it even more impossible to stay long here, and i repeat that this was a Superior room. The only thing that could support the “superior” name was a nice little rainfall shower with good hot water supply. Cleanliness is another plus but its not like anyone expects less and its not among the nicest smelling rooms i been to. Ok but overprised short stay hotel, for long stay the location offers no advantage, the rooms arent equipped for it and the staff isnt competent enough for it. We may go back for a night if other hotels are full, its not horrible but the total price of a stay is too high, the lack of complimentary shampoo and coffee/tea in the room and lack of cheap nearby food (a must for long stays) moves royal amsterdam to the price level of better hotels, hotels worth the price where Royal Amsterdam feel more like a small but...

Very quaint and nice hotel in the heart of walking street. This hotel really is a bit of a throwback. You get an actual physical key for your room, they still use a physical book for managing their stays. Behind the counter there's still is the old style keybox and mail slot for every room. It's as if they haven't changed anything in the past 50 years. I really enjoy everything about this hotel.

The room was spacious and clean. The styling in the room is retro like the hotel but it has been maintained and maintained in that style. All of the rooms are smoking rooms but they assured me there would not be a smell of smoke. I am quite sensitive to smoke as an asthmatic and they were correct i have had no issues or problems. The room that i'm in is well ventilated having an exhaust fan for any smoke.

Despite how noisy the street can be the rooms are very quiet both day and night. Considering the location of this hotel i have not heard any guests in their rooms enjoying the local flavors. The staff is very courteous and the hotel is guest friendly. They will check id for any guests and they are also willing to register the guests or full in and out privileges should you choose to have a long term guest. If you escort your guest in and out the staff is very friendly and the process is easy. Should your guest leave alone they will call to verify your guest is okay to leave. They treat security very highly but with the appropriate...