McDonald's — Restaurant in Makati

I feel the need to say something about the quality of service at this location. VERY POOR! Specially during my first visit of the year 2022! As usual I went up to the Kiosk to order my food. I noticed though that the line towards the register had gotten lengthy. I’m a patient customer, but when I saw that there was only one register opened and the line was getting longer, and one employee working at the register helping two young girls with their order at a long period of time, and other employees was just walking around doing whatever tasks they were assigned to, that instead of looking up to see the customers waiting in line, that they just ignored us. One customer complained about the two girls in front of her taking up the time. So I went up to the counter and yelled, to have another register open so as to help other customers that were waiting in line. So this mornings visit at this location was not very positive experience. Poor management, poor execution, poor service, and NO SENSE OF URGENCY!! People were waiting to sit down at a table and yet tables weren’t properly cleaned yet!! One girl cleaning but was moving very slow! Overall experience-Horrible!! Management should be fired and the staff replaced! The principle of customer service was poor at...

Always slow service. Missed some items like butter and syrup for pancakes, and flavoring of shake fries. Other mcdo are very good with details. Not this one. Update: ordered from self service screen, then had to get in line because only ONE counter open. Gave me ONE set of spoon n fork for 5 meals, gave me ONE catsup for 1 bff twister fries and 3 hashbrowns. Was hoping to hold my large coffee on the way home, but no sleeve (hot coffee). Crew gave me a napkin instead. Total fail. Update again: hopeless. Mcdonalds changed their bfast menu to make sausage platter and longanisa meals into bowls. I clarified with crew if i get scrambled eggs (2) with the sausage bowl and they confirmed. After i got home with my order, i found my sausage bowl with just 1 sunny egg. Also, my 2pc pancake with sausage had no sausage. Had to go all the way back to have it corrected. I really have to change my preference for bfast to jollibee, which is just across street from them. Giving up...

I recently visited the McDonald's branch in PRC BRANCH and my experience left much to be desired. The quality of the food was subpar, with items lacking the usual freshness and taste associated with McDonald's. Moreover, my orders were consistently incomplete, leading to frustration and disappointment.

Beyond the issues with the food, the overall cleanliness of the facility was a major concern. The dining area appeared dirty, which negatively impacted the dining experience. It's disheartening to witness such a decline in standards at a globally recognized fast-food chain.

I hope McDonald's takes immediate steps to address these issues and uphold the high standards that customers expect. Improved food quality and better attention to order accuracy are essential for maintaining customer satisfaction. Additionally, a cleaner environment would greatly enhance the overall dining experience.

I look forward to seeing positive changes at this...