Starbucks San Antonio Plaza Arcade — Restaurant in Makati

I was running Starbucks-related errands today, which involved buying food and drinks, and topping up a Starbucks card. I placed the order for the food and drinks and told the barista that I was also topping up the card. She took the store card from me because she said it could be done in one transaction. Note that I never gave instructions to charge all the items to the Starbucks card after topping it up. If that's what I wanted her to do, I would have said so. At the end of everything, I expected to pay for the food and drinks, and the top-up amount for the card, in one transaction because she said it could be done that way. Instead, the barista topped up the card then charged the orders to the card. I had her re-do the transaction as I had originally instructed: to pay for food, drinks and the top-up amount of the card and she told me that if I didn't charge the items to the Starbucks card, I would not get the points. I understand her concern about the points but it was not up to her to charge the items to the card ("to be more efficient") because it is not what I asked for. I also don't actually have to explain whose card it is and why I am topping up for someone else). In the end, buying food and drinks, and topping up the card were two separate transactions, which is not what she told me in the beginning. This is the second time this kind of misunderstanding happened at this branch. The first time, I paid for the top up first but the barista still charged the items to the store card when I did not tell her to do so and told me that buying drinks and food, and topping up the card are two separate transactions. I think the staff need to be retrained on understanding...

Friendly and helpful staff, till the day the manager persona suddenly is in the store. We have been visiting this store many times, always enjoying the atmosphere and the friendly batista. One day, though, the "briliant" store manager refused to make an ice blended fresh milk for my kids. He suggested a less sweet vanilla frap instead. I explained that we don't want the unnecessary extra sugar and we just want the fresh milk like we always do. Out of ego he was refusing to make, claiming it is not possible. I'm sorry for the friendly staff, but I'm not...

4.0 ⭐️- coffee quality/taste/grade 4.3 ⭐️-food Taste 4.2 ⭐️-food presentation 4.2 ⭐️-Staff friendliness/hospitality 4.3 ⭐️- very fast service 2.0 ⭐️- Environmental friendliness (they are using single use cups even for dine in customers) 4.5 ⭐️-Room atmosphere (clean, cozy, and quite place) 4.0 ⭐️-the location and accessibility (front of the of the San Antonio church) 4.2 ⭐️-OVERALL value for money. I like this place mainly because of its quite atmosphere. There are not much customers and most of them are not loud as compared to other...