Jollibee — Restaurant in Manila

As a former crew of a Jollibee company, I am plenty aware of how hard it is to be a production crew or as a service crew member. I am very much aware of the constant issues they face on the daily workflow. So, I tend to be very patient and considerate to them unless ofcourse what they're doing is just blatantly and plainly wrong. Thus, that leads to another obvious thing- I am also aware of some issues that are easily avoidable if thought of carefully on the spot.

As much as I don't want to cause unnecessary drama that'll cause mental issues for the workers- I know how much Jollibee's Managers take these reviews, they are very serious about these and I admire that. Unfortunately, what I experienced earlier is something that I'm sure anyone would take negatively if not badly if it was any other person that experienced that kind of service.

About 12:00 PM, I ordered C1 and C3 Solo and a Mix & Match ( Spag & Float ). I paid through GCash and took quite a bit but that was fine with me, really.

What was not fine, however, is how that very person that I faced on the counter told me that there was no more Coke Float available AFTER the preparation was done. I get that and was fine with it and so I asked if refund is possible. Upon asking for a possible refund, I was answered with a question "GCash po payment nyo diba? So, paano po ma r-refund yun?" as much as I want to be kind, that seriously pissed me off. Am I supposed to answer that or do they ( Yes, I'm angry right now but I don't wanna assume his/her gender to show my respect for their self-concept ) seriously want me to find a solution for them? They could've told me that before I placed the order or at the very least- could've chosen their words wisely before speaking in order to relay it if it was in the case that the Coke Float was out during the preparation ( which is still avoidable if they checked or atleast asked about it if they still have some ice cream or chocolates in reserve ). I was fine if refund wasn't available, I was just seriously pissed with that choice of words and their supposed "Salestalk".

I calmed myself and asked what can be a replacement for it and was quickly answered with a Pineapple Juice but I refused as I do not like drinking PJ. I asked for some other options and was answered next with a peach mango pie, with the tone of voice and attitude I was getting I just had enough of it and went with it despite not being in the mood for a PMP.

Before I end this review, please take it easy with that person. Mistakes happen, I understand. I also considered the fact that he/she/they might be facing internal struggles or personal problems or perhaps a newbie- considering those that I saw wearing the usual polo for newbies instead of a uniform. If that's the case then I encourage them to let this experience be a learning experience. But then again, I really doubt that since the radio or lapel was on their uniform and had no issues recognizing the calling codes I just said.

I support those that are willing to learn and is open for change, therefore, I will be changing this review after experiencing their service again next time ( probably this week or next week ).

I know this usually results in an ER or report to HR, but if possible- can it be excused? As I only want them to be aware of what they did and that applies to the Managers too, so that they can have better awareness of the current condition of their crews service.

Not every customer they face will be a patient one, hell, I doubt they'll ever face a customer in a while again that won't just want to shout at their face upon experiencing that. So, if at all possible, I don't want their punishmentment to be extensive as I'm aware this review is more than enough for a punishment for them. Thank you and am looking forward for my next experience!

( Note: I know y'all will just probably check the cameras to know who it was so I'll just describe their character:

Long hair with color ( I think it was yellowish or golden brown? I forgot, apologies ). Has tattoos on...

I recently visited a Jollibee branch and had a less than satisfactory experience. I queued up to place my order at around 1:30 PM and finally got to place it at 2:15 PM, despite only being the third person in line. The waiting time was excessive, taking 45 minutes just to order.

When I finally received my food at 2:40 PM, the claim chip that was supposed to notify me when my order was ready didn't work. Consequently, my order sat on the counter for several minutes, if not longer, resulting in lukewarm food by the time I got it.

The portion sizes were disappointing. The chicken thigh I received was barely larger than the rice it came with, and the only size option for fries was medium. Additionally, the utensils were not properly cleaned, as they still had residue from previous usage.

Overall, the experience at this branch was frustrating and disappointing. I would strongly recommend avoiding this location...

The worst branch l have been. They asked if l am willing to wait for 30 minutes for 1 pc chicken/spaghetti meal and l said because it was requested by a patient. A lot of us are waiting and they serve those who just came in for dine-in. Followed up and inform the crew that l have been waiting for more than 30 minutes and that's the only time they started preparing my order. You can see the staff taking their time even when lines are already long. You can see that there are chickes in the conveyor and it is frustrating to see that but you still don't have your order. I can understand if the pasta they use for soaghetti is freshly made that will really take time. Stay away from this branch if...