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Pancake House at Harbor Square is a big disappointment for me as a tourist ...and for my friend as an OFW having a vacation. Since we all know breakfast is the most important meal of the day and you are serving an american based breakfast...it was served with a lot of confusion...when u say caramel banana walnut pancake...you have 4 components of it..caramel syrup...banana ...walnuts..and the pancake batter...i got the banana and batter together.....which is okay...walnut is there...but the caramel...the caramel....is not there...if you know what is a caramel syrup is....you can definitely identify it...but giving me a separate syrup...and telling me the caramel is either within the pancake or with in the syrup...gushhhhh... horrible not even the taste is distinguishable...that really an odd...🤔🤔🤔😵💫😵💫😵💫😵💫 Next the place....was dirty...not clean every after customers leaving the table...the reason was they only have 2 serving staff..and the one stay at the cashier and the other was dispatching the orders.....each table was cleaned after an hour...and they can take orders as fast as they can..but not cleaning the area...it looks like a carienderia... Service...we reache the place at 10:50 am...we seated at a dirty table...we are sitting but no one care to clean the table...we raised hands to notice us just letting them know that they need to clean the table..just telling us just a minute...waiting..but the twp serving staff are busy with other clients...the others doesn't bother...one table left and we transfered on that table and as then to clean it since the staff was there...ordering is fast..... serving is soooooooo slow...it took us 11:50 when we got our food...gussshhh...ONE HOUR....😴😴😴😵💫😵💫😵💫😤😤😤😤😤...almost lunch time... Atmosphere...maybe the you know....😤😤😤😤😤😤😤 I think you need to retrain your staff..and review...
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I visited Pancake House Harbour Square with family, planning to use my BDO credit card promo. We explicitly asked the staff if they accepted the discount and were told “yes”—so we ordered the ₱2,500 package. Only after we’d eaten did they apologize, admitting they hadn’t actually checked our card and the promo didn’t apply.
– They assumed our card would work without verifying. – We were locked into a hefty spending requirement due to their mix-up. – Meal was fine, but service completely overshadowed it.
It felt like we were strong-armed into a big bill for no reason. A simple check before confirming our order would’ve avoided this whole mess. Until staff learn to properly verify promos, I can’t recommend eating here if you’re banking on a...
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Let's start with the bad first. The milkshake was absolutely disgusting. Not sure what kind of milk is being used but please change or discontinue it. Billing out is another issue. At the time of writing this, it's been almost 20 minutes since we requested to bill out and still haven't received it. So adjust your time if you're on a time crunch. The spaghetti was mid but what else to expect.
Now the only decent thing was the waffles. It was delicious but with all the negatives it's honestly not worth it.
I'm not sure what's the breakdown on why this location is so disorganized but something seriously...
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