Watami — Restaurant in Muntinlupa

We went here for Father's Day and the whole family had a blast. From the wide variety of food items to the great service provided by their staff members, this place is excellent for spending meaningful meals with your loved ones.

Tried their Aburi Cheese Gyoza and Homemade Gyoza as appetizers and everyone was eager to get their main courses after tasting these samplers.

Ordered Tonkotsu Chashu Ramen and it was a delightful dish with a hearty serving of noodles and broth which satisfied our Ramen cravings. Their Pepper Beef Rice in Stone Pot was also a show stopper with its own serving ritual and sheer size of the dish which can serve 2-3 people.

Lastly, their Teishoku Japanese Set Meals were a great way to sample different food items along with side dishes ranging from miso soup to assorted Japanese desserts. Tried their Chicken Teriyaki Set and Katsu Curry Rice Set and we can say that these dishes were well worth their prices.

While they open following mall hours, it is best to have your reservations placed ahead of time to avoid the queue especially during the lunch hour rush.

Bonus:

They gave free Chocolate Pudding to dads to celebrate Father's Day and it capped off a very satisfying...

Very poor customer service. Staff and female manager had no sense of urgency or acknowledgement. There were only 3 tables of customers dining in the place but our two appetizers never arrived (waited for 30 minutes). Finally we requested to just have the appetizers "to go" since we had to leave already. They took a ridiculous amount of time to give us the bill and take out to the point that we just left and came back for the takeout after an hour. I would totally understand if the place was busy and packed with customers but no. The service had a lazy vibe overall. Check the foreign comments. All of them also say "poor customer service".

By the way, food was mediocre. Sushi tasted like it came from a carinderia. Waste of money. Nori chips were so rubbery as well. For the price, I expected to be blown away with the taste. But I wasn't. Filipinos need to stop settling...

The food was satisfactory, but the customer service was poor. I had to request water three times, twice from the same server, and each time I was ignored until my partner had to step in and ask, after which we finally received it. The staff seemed inattentive, frequently with their backs to guests, appearing more focused on chatting than attending to customers. Despite the food being fine, the overall experience was disappointing due to the staff’s negligence. I don’t plan...